ComplaintsforGalen College of Nursing
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Complaint Details
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Initial Complaint
11/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Winter 2023 quarter they have change policies to a two strike rule with no make ups making it easier for instructors to single out students for any reason and then require the student to retake courses. My example: was dismissed because I broke the dress code because I forgot my badge, the next meeting I was 10 minutes late for class I was dismissed again so I cannot make up and have to pay to retake the whole course, and the instructor uses my situation as an example to threaten her other students. I am normally stick to the attendance policy but majority of students like myself commute more than an hour to school and clinicals. In my case I was told I should've texted the teacher I was going to be late, but I don't understand how I'm supposed to do that if I was driving. I thought texting and driving was illegal why is it encouraged when it's being used against me in this case.Business response
12/08/2023
The business indicated it working with the student towards a resolution.Initial Complaint
04/25/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The KY law for nursing students is to have at least 200 hours of clinical experience. I am not complaining about the price, but we pay $430 per credit hour plus a clinical fee of $125 or $175. I was assigned to work at ****** downtown hospital once a week for 10 hours for mt clinical experience. We are 1/3 into our program and do not have a clinical instructor. So galen can say we have taken our "clinical hours" they have given us busy work, sat at home and listened to a call center all day, then the next week sat in at our schools pearl clinic, had 1 patient and sat there all day and studied. We are being robbed of our clinical experience and paying full price, while learning absolutely nothing. We are not doing hands on learning as you're supposed to in a clinical setting. Many students were assigned to different locations and are having the same problem. They do not inform you on what is happening on your clinical day until last minute and expects you to be there on time or you can get kicked out of the program for missing.Business response
05/04/2023
Good afternoon,
On behalf of ******** ** ****** please find attached correspondence regarding the complaint submitted to the Better Business Bureau.Please do not hesitate to reach out if you have any questions or need additional information.
Sincerely,****** ** ****** **** ********** *********** ***** ******* ** ******* ************
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Contact Information
3050 Terra Crossing Blvd
Louisville, KY 40245-5396
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.