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Complaint Details
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Initial Complaint
11/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
October 30, 2023 ****** ***** came to my house for an inspection ordered by ***** **** for a roofing claim. During the inspection, ****** told me that a new roof would be needed due to the damage. When I called the claim in only one shingle was missing off the front of the roof. After ******s inspection, there were three more shingles missing off of the front of the roof damage caused due to him walking on the roof after it had rain for three days straight. He did not take responsibility for these damages caused by him. I asked about the damage to the flashing around the chimney. ****** stated not to worry about it as it would be replaced when the new roof was put on. ****** sent a report to ***** **** that stated only 25 shingles need to be replaced and could be repaired after he told me a new roof was needed. I was never provided with his report as asked
Business response
11/28/2023
Thank you for bringing this to our attention and we apologize that our services did not meet your expectations. We have had conversations with the Seek Now inspector and field management team in your area to share your concerns and reinforce Seek Now's policies when it comes to customer service. Your insurance company adjuster, who contracted us to complete this inspection, was also notified of these concerns and findings. We want to clarify that our inspectors are not involved in making any decisions regarding your claim. The sole responsibility for making decisions lies with the insurance company adjuster who is handling your claim. Seek Now's role is solely to gather accurate data and pass it along to the insurance company adjuster promptly. If you have any questions or concerns regarding your claim, I encourage you to reach out to your insurance company adjuster. Thank you for your understanding.Initial Complaint
10/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
SeekNow was sent by ******** ********* to assess the damages on my roof. The inspector lied about the lack of damages and failed to notify me or properly report obvious damages to my home. The inspector missed a number of items on my dwelling he later agreed were damaged when I pointed them out to him. (garage door namely).Business response
11/28/2023
We are sorry to hear about your experience with Seek Now's inspector regarding your insurance claim. Just to clarify, Seek Now inspectors are not involved in making any decisions regarding your claim. The sole responsibility for making decisions lies with the insurance company adjuster who is handling your claim. Seek Now's role is to gather accurate data and pass it along to the adjuster promptly. If you have any questions or concerns regarding your claim, I encourage you to reach out to your adjuster.
Customer response
11/28/2023
Complaint: ********
I am rejecting this response because: As you already know, that is a Canned and Disingenuous answer. My claims adjuster DID approve my claim at a later date after a more competent inspector performed a full and proper photo report. Your Inspector meandered around my roof and did not attempt to find any damage. Your inspector did not take photos of any damage until prompted. He neglected to even take photos of damage he believed was "mechanical" in his own words. When I actually got on my own roof and questioned him he had no justification as to why he had taken no photos.Sincerely,
****** ******Business response
11/28/2023
We apologize that our inspector fell short in thoroughly documenting the condition of your property. We strive to provide a professional customer experience as well as produce a quality inspection report for our customers so we take your concerns seriously. Although I am pleased to hear you were able to resolve your claim with your insurance company, we will investigate this particular inspection to determine how to prevent the same situation from happening in the future. Thank you for your feedback.
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Customer Complaints Summary
6 total complaints in the last 3 years.
6 complaints closed in the last 12 months.