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Find a Location

Baymont by Wyndham Louisville Airport has 1 locations, listed below.

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    Business ProfileforBaymont by Wyndham Louisville Airport

    Hotels

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    6515 Signature Dr, Louisville, KY 40213-3558
    BBB File Opened:
    6/3/1991
    Years in Business:
    36
    Business Started:
    5/4/1988
    Type of Entity:
    Corporation
    Alternate Business Name
    • Baymont Inn & Suites Louisville Airport South
    Business Management
    • Mr. Glendon Smith, General Manager
    Contact Information

    Principal

    • Mr. Glendon Smith, General Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Traveling soon? Be careful when booking a hotel room

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/09/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Hello, I would like to file a complaints against the hotel I just stayed in KY - Baymont by Wyndham Louisville KY. I stayed there for one night only and it was the worst hotel I have ever stayed at. I have health issues and the place needs to be at least clean. The room had long black hair everywhere - in the bathroom, in the bed. I had to wipe down a lot of the items myself (the chair, desk, etc). so that I can place my medications on a clean surface. The shower hardly worked - only a little drizzle came out and I could not even wash my long hair because I could not rinse off the shampoo. The wifi did not work and I could not even send out work emails. In the so called fitness club, only one of the three equipment worked and again, the whole fitness club was so dirty, it was difficult to even try to work out and the air conditioning in the fitness club was not working. All night I could not sleep because they placed me right next to the washer and dryer and someone was doing laundry all night. The hotel needs to reimburse me at least for half the price - this room and this particular experience were not worth the $92 I paid for one night of torture. Please reimburse me for at least half the price I paid. I will file a better business bureau complaint next if this issue does not properly get addressed. Thanks. **** ************************ *** *** **** 
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dylan R

    1 star

    06/18/2022

    Our registered service animals became a problem after two days of our six day stay

    Local BBB

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