ComplaintsforBeacon Community Credit Union
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Complaint Details
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Initial Complaint
11/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Unfair and excessive overdrafts on charges that should have been rejectedInitial Complaint
12/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The bank overcharged NSF fees on the account. Whenever I called to speak to them about it the person I spoke to was very rude and did not want to listen.Business response
12/16/2022
In regards to *** ******** complaint, i researched the account history and this is the information I gathered.
On 12-6-2022 an ACH Debit for $300.18 was presented electronically from **** ** ******* to be deducted from *** ******** checking account at Beacon Community Credit Union. At the time her available balance was $224.08. Since there was not enough funds available to pay the item, the item was returned and a $34.00 NSF fee was charged. On 12-8-2022, the item was represented for payment. At that time *** ******** available balance was $190.09. Since there was not enough funds available to pay the item, the item was returned and a $34.00 NSF fee was changed. We do give our members a one time NSF fee refund per year for any reason, but Ms. Sutton had already received her NSF fee refund on 2-17-2022. Since there was not error on the credit union part, a fee refund was not warranted.
The following are captured from our rate and fee schedule that all members receive at account opening. I am unable to find any evidence the credit union acted in error when charging the NSF fees to *** ******
See attachments for original response and documents.
Initial Complaint
04/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Company is over charging and charging NSF fees when they should not be. This has. E one worse with their latest update
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.