ComplaintsforKing Financial Repair LLC

• Initial Complaint

  10/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I spoke with ***** **** from **** Financial Repair I’m September about helping get some disputes removed from my credit report so I might obtain a home loan. She offered to do a free consultation and I paid $1 to a 3rd party credit analysis service for her to run my credit. After this she requested $299 to send letters to the credit bureaus on my behalf. This was the only fee which was discussed and I was made aware of. Julia also asked for my password I created to review my account with me. On October 14th, without my knowledge I was charged $147 from them. She claimed this was a monthly fee in my electronically signed contract and asked if I didn’t read the contract. I assured her I didn’t agree to pay this fee for 6 months and was never informed of it. She claimed it was buried in the writing, I know it was not on any page I reviewed and believed they do not have an electronically signed document to prove I agreed to this- I believe she herself added it in after I looked over the contract initially. Not to mention I was contacted by ********** and they said not only did this company fail to properly identify themselves and their proof of working on my behalf- their actions or demanding upfront payment for credit repair services is illegal. I’m writing because they unlawfully requested and took payment from me, and they continued to take payments without warning based on language they claimed was in a contract which was not available at my initial review. They are purposely misleading and unlawfully representing clients. They also request reviews to further mislead clients and offer a discount for them (see image).

  Business response

  10/17/2022

  I have attached a word document with the response from KFR

  King Financial Repair takes these situations seriously and objects to Ms. *****’s statements as false and strongly refutes them for the following reasons.

  Ms. ***** contacted **** Financial Repair at the recommendation of her mortgage loan officer who had told her that she needed help with her credit.

  On September 14 at 1:20 PM Ms. ***** called KFR and talked to our CEO ***** **** for approximately 30 minutes. During this call, Ms. ****:

  • Reviewed Ms. *****’s credit report
  • Discussed Ms. *****’s student loan situation
  • Provided Ms. ***** with information about student loans and at 1:28 PM sent a text to Ms. ***** with a link to a government site where Ms. ***** could learn more about student loans and her responsibilities associated with the student loans.
  • Ms. ***** decided during the call to engage **** Financial Repair (KFR) to help investigate and have any items that were erroneously on her credit report removed. (I believe these are the items that Ms. ***** referred to as disputes in her complaint).
  • Ms. **** then had Ms. ***** set up her portal on the **** Financial Repair website, had Ms. ***** log into that portal and walked Ms. ***** through the contract by pointing out specific sections that were important and asking if Ms. ***** understood them. At approximately 19 minutes into the call, Ms. **** specifically asked Ms. ***** if she had read section B of the contract (which explains the payment process and states that it is a six-month contract) and Ms. ***** responded yes, she understood it.
  • Ms. ***** then finished the contract and electronically signed it.
  • At 1:32 PM on September 14, the electronic analysis, analyzer and plan of action were uploaded to Ms. *****’s portal
  • Ms. ***** then supplied her card information to pay for her analysis, analyzer and plan of action and payment was processed at 1:47 PM. (This took 3 attempts as Ms. ***** moved money around in her accounts).
  • Ms. **** then informed Ms. ***** that she had to upload specific documents (Government issued picture id, proof of Social Security number and proof of address) to her portal.

  KFR then communicated the following to Ms. *****:

  • A text message stating that she had successfully signed her portal contract with KFR
  • A text message (8 minutes later) reminding her to upload the documents to her portal
  • A text message stating that her payment was successful
  • An E-mail with a subject line of “Thank you for signing up with us – please read this e-mail carefully”(I have attached a copy of this e-mail as part of our response}

  The contract that Ms. ***** signed was immediately uploaded to her portal and has been available to her since September 14. This Contract includes verbiage that would allow Ms. ***** to cancel within 3 days of signature if she  did not want KFR’s services. Ms. ***** did not request to cancel within the 3 days.

  In her complaint, Ms. ***** made several false statements:
  

  1. Ms. ***** did not contact KFR to have disputes removed, she contacted us to help remove any erroneous or unverifiable information that may have been on her credit report so that she could get a mortgage.
  2. The $299.00 was for the analysis, analyzer and plan of action that was provided to Ms. ***** and per the contract she signed and reviewed, documented in section B of the contract which she acknowledged on the call that she had read.
  3. The October 14 payment was for the first of the six contractual payments. (Note:If Ms. ***** does not want to participate in the 6-month program, KFR will charge her based on the $75.00 per disputed item, but this would be significantly higher than the six-month program and is the amount that we will be charging her if she does not complete the six-month program).
  4. Ms. ***** states that the fee was buried in her contract (as stated above, 19 minutes into the call she acknowledges that she read the billing section) and she did not electronically sign the contract (we have the IP address she signed it from and it has been available for her review since September 14 on her portal).
  5. Ms. ***** states that ********** contacted her stating that KFR Failed to identify themselves. KFR works on behalf of our clients and Ms. ***** was informed of that during the call and in the contract. Also, in the e-mail sent to Ms. ***** we informed her to expect this letter from ********** as it is a stall tactic used by them and sent to everyone who sends in letters investigating what is on their credit report. (You can google it and see that this stall tactic started in January 2022 and ********** continues to do it).

  Lastly, regarding Ms. *****s false allegations that KFR is purposely misleading and unlawfully representing clients we take great offense to this statement for the following reasons.

  • KFR is certified by the National Association of Credit Service Organizations,our contracts and processes have been audited and reviewed by several industry experts,
  • KFR has been in business for 10 years and the only complaints we receive are from people who don’t want to pay the fees they are contractually obligated to pay
  • KFR let Ms. ***** know that ********** would send this letter to her (they send it to everyone)
  • KFR firmly stands by our business practices and compliance with all regulatory requirements.
  • KFR does what we contractually commit to doing
  • KFR was started and continues to work because Ms. ****’s passion is to help people.

   

   

   

  
  
  

• Initial Complaint

  01/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This particular company has been charging me $140+ a month to help clean up my credit. During this time, they have done nothing but send letters to businesses or credit bureaus. I have done all of the work myself resolving any financial situations that I had. I talked to the company about ending services because they are not needed considering they did no work at all on my behalf. The man I talked with ****** ********* was very disrespectful and rude and continued to make false claims. I need to be done with this company because again, they have done nothing to help me. The only thing they have done is take my money. He threatened that if I tried to cancel my services that they would put my account in to collections and I am in the process of trying to buy a house. I am considering my lawyer however, I’m not sure if that route will be worth ta****. I hope someone sees this and helps get a resolution as soon as possible. I’m not ok with paying a company to do what I have already done myself. THEY locked my account and tried to accuse me. I woke up to an email saying that my account was locked and again, it was not by me. Please assist me with this matter.

  Business response

  02/03/2022

  Ms ****** contacted **** Financial Repair onJanuary 14 due to the fact that KFR had a system glitch that resulted in a note addressed to a person Ms ****** approved to receive the note that went to Ms. ******** phone number.  When Ms ****** was very mean, cursed and was rude to our ***** ****.  ***** tried to explain what happened as well as to explain to Ms ****** that per her contract she needed to pay Identity IQ so that we could send out the next round of dispute letters.  Ms ****** would not listen, would not stop screaming and insisted that we did nothing to help her.

  Ms **** asked *** ********* ** **********, to call Ms ******.  Mr. ********* researched what was going on, verified that letters had been sent to the bureaus, verified that items had been deleted from Ms ******** credit report and called Ms ****** on January 17.

  Ms ****** greeted Mr ********* with the same attitude and words that Ms ****** used to ***** ****.  She was loud, cursed, accusatory and everytime Mr ********* asked if he could speak Ms ****** yelled and said the same things:  Essentially that she had paid creditors and that was why items came off the report (not true, Mr ********* verified that some items came off of the report before the payments were made), and just went on and on, cutting Mr. ********* off everytime he spoke.

  Mr. ********* was able to convey to her that she had two more payments, per the contract she signed and Ms ****** agreed to pay the payments and asked that we cancel her contract after that and we agreed.

  I have attached the contract electronically signed by Ms ****** and can let you know that there were 19 items on her credit report when we started August of 2021 and there were 7 deleted and 12 left when we last ran the report in November 2021.

  Let me know if you need anything else.

• Initial Complaint

  12/12/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company sells financial repair solutions offers no information about a monthly fee and hides the monthly fee cost six or seven pages deep in the contract that they send you online out of 20 pages. They also discussed my account with persons not associated with my account. Shady practices to get people to sign a contract for six months

  Business response

  01/13/2022

  First, I want to apologize for the delay in responding. We have no record of receiving the two e-mails you referenced in your e-mail to us – and we really appreciate you letting us know about them.
  King Financial Repair (KFR) respectfully disagrees with Mr. *********  complaint and all his accusations.
  KFR  maintains that representatives did communicate all program requirements with Mr. ******* and provided sufficient time for him to review and sign his contract on August 24, 2020. The payment terms of the contract are actually on page 4 of the contract I am submitting – General provisions section b(1) and B(2). Representatives of King Financial Repair had several discussions with Mr. ******* about this and provided several copies of the signed contract to him in October through December 2020.
  
  After Mr. ******* filing this complaint with the BBB, we were able to find out that the issue was resolvable by starting the program back up where we left off in January 2022. While there were some additional items that appeared on his credit report, Mr. ******* was fine with this resolution and is now an active and happy client of King Financial Repair.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩