ComplaintsforStonemark Granite & Quartz Countertops
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Complaint Details
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Initial Complaint
07/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Installed quartz counter top on 7-1-21, counter top had chips repaired before delivery, in the prosses of joining two pieces together the top of the counter was scratched the full length of the top, Before they brought in the counter top,i had moved the refrigerator for easy access, installers then moved it more because they went in at the wrong angle, causing a 7 inch and 1 inch tear in flooring. Called Stonemark and they would not help.Not looking for a refund ,just asking them to do the right thing and help me fix thisBusiness response
07/06/2021
StoneMark Granite has been in contact with customer to attempt to resolve the issues that he is concerned about. We have not had any successful attempts at being about to speak with customer as he will not talk to us.Customer response
07/06/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
******* *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.