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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am not liable for this debt with ********** ******** ****** I do not have a contract with this collection agency attempting to collect a debt and reporting on my credit report. They also have not provided me with the original contract as requested.
Business response
02/26/2024
Dear ******* *******
We have validated the information we have reported to the credit reporting agencies is valid based on the documents we have on file. Because this matter is of personal nature, and to meet our commitment to protect your personal information, we cannot provide details directly in this complaint. However, we have reviewed all of our information and are emailing you the related documents and an explanation letter to the email address you provided in this BBB Complaint.
If you would like to contact us, please call ************ and refer to reference# ******* You may also reply directly to the email you receive.
We look forward to helping you further.
Customer response
02/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
******* *********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
03/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am not liable for this debt with Commercial Services Group INC and do not have a contract with this company. They did not provide me with any original signed documents or anything to validate that I owe them this frivolous debt.Business response
03/13/2023
Commercial Services Group, Inc. (CSG) has reviewed the complaint submitted by ********* ******, Jr. Since our response is thorough and contains personal information as well as supporting documents, we are providing the detailed response directly to ********* ******, Jr. at the address listed in the complaint. CSG has confirmed we are following all applicable local, state, and federal regulations regarding this matter. In addition, we are following all applicable rules and regulations pertaining to credit reporting.Initial Complaint
02/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I knew that I had graduated with a zero balance from St Catharine College and actually had a physical transcript in my hand when I left. Months later i heard that students had a debt in order to repay what St Catharine fraudulently did that cost them their accreditation and to close. Since then I have not been able to obtain my transcript through an online service called parchment even though I have paid for it four times at the amount of $15. I have been aggressively dealt with by the people at commercial servicing group and LS associates which claim I have this debt. However, neither can provide an actual statement of what I owe and why I owe it, regardless of the information I give. they are literally holding my transcripts for ransom, causing me undue hardship to move forward with my education, career and my life. Without an official transcript, you cannot move on with your education. I know that I am federally being charged for my student loans and cannot get these people to release my transcript, claiming that I owe them and the college that closed money. Furthermore, proving fraud they awarded students with false degrees and this does include myself. In doing so, they prevented the government from wiping our student debt because the clause makes you ineligible to wipe a closed institutions student debt responsibility if they were granted a degree, however as stated, that degree was not the degree I was completing and is 60K useless to me now.Business response
02/06/2023
Commercial Services Group, Inc. spoke with **** ***** on February 1, 2023. We advised her that LS Associates did not place her account with us and that we have no information regarding this matter. After receiving the BBB Complaint on February 6, 2023, our Compliance Officer reached out to LS Associates and validated that this debt has never been placed with CSG. CSG is in no way associated nor affiliated with this matter and has no additional information to provide.
Initial Complaint
11/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
15 U.S.C 1681 section 602 A States the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions. 15 USC 1692c: Communication in connection with debt collection Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt. 15 USC 1692b: Acquisition of location informationBusiness response
11/16/2022
Commercial Services Group, Inc. (CSG) has reviewed the complaint submitted by ***** ***** Since our response is thorough and contains personal information as well as supporting documents, we are providing the detailed response directly to ***** **** at the address listed in the complaint.
CSG has confirmed we are following all applicable local, state, and federal regulations regarding this matter. In addition, we are following all applicable rules and regulations pertaining to credit reporting.
Initial Complaint
05/17/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
According to this debt collector via harassment of letters I owe a current balance of $834.61 on creditor account ******* CSG file no ****** of a debt from a previous employer that I have been in contact with and verified that the work equipment has been returned. These letters of debt collection started way after I had returned the equipment as well. I would just like the harassment from this debt collector to completely stop otherwise I will be pursuing further action with my lawyer against this debt collector as well as I am already in the process of suing my previous place of employment as well.Business response
05/28/2021
Commercial Services Group has not received information that the equipment referenced has been returned, but we are trying to gain information from our client on this matter. However, per the consumer's request we have suspended activity on this account. *** ****** will not be contacted by Commerical Services Group again.
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Get a QuoteCustomer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.