ComplaintsforTransit Authority of River City
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Complaint Details
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Initial Complaint
04/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On Friday, April 11, 2022, I boarded TARC bus number 1003/route 19 at approximately 7:11 a.m. ** ******** *** ** ****** ******* I attempted to reload $20.00 onto my registered TARC card #**** *** *** ***. The white male driver started acting nervous or fidgety. I proceeded to load a $20.00 bill into the machine, then touch the accept button on the machine to accept value and finally scan the card to credit the amount to the card. However, the driver grabbed the card before I could receive confirmation from the machine that the card scanned properly. The driver then stated the money was credited on the card. However, when I scanned the card the balance showed $0.96. The driver asked abruptly for my first and last name, twice. He stated he called the error into "dispatch" and that I should received the credit back on the card after 8:00 a.m. that Friday. I never received the credit. I got the run-around from customer service about the money was to be credited onto the card. I was always told different time frames. However, by Wednesday, April 6, 2022. The customer service team leader stated verified that the driver called dispatch to report the error, but she alleged an "investigator" did not verify the amount of money received on Friday on bus 1003. I feel I am victim of organized employee fraud and deception. The bus has camera directly facing the front bus entrance, the driver and machine. I am due the $20.00. I have been harassed sexually harassed on other routes before like route #* at midnight by males bus drivers asking my home address, work address, and salary. I feel once the bus viewed a large amount of cash, he plotted to defraud me. When I called customer care the first time, the representative didn't even research the card number but alleged she already had my name. I believe the employees colluded to defraud me of the cash. I am probably on record filing previous complaint for sexual harassment by other driver(s).Business response
04/14/2022
Hello,
Thank you for making us aware of the mentioned concerns. I reached out to the customer twice, leaving a voicemail both times to further investigate her concerns. Regarding the MYTARC concerns, Ms. ******* was compensated on 04/07/2022 (Thursday) for the $20 she lost from the farebox error. Due to the lack of feedback and no response from the customer, I am unable to investigate any additional concerns.Please let me know if you need anything additional.
Initial Complaint
09/21/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I bought a 30 day bus pass from tarc,it dosent work and I'm getting no explanation. Bus pass was bought 9/13 for 50$ for ****** ****.Card no.**** *** *** ***. Now on this date today the card has 0 on it. I have a receipt they emailed me on the purchase date.Business response
10/19/2021
Thank you again for reaching out to make us aware of this customers concerns. Below is our investigation findings.
Investigation Notes: The customer purchased a 30 day pass online on 9/13/2021. When card was reviewed his activity, the customer first tapped the card on 09/22/2021 and the customer has been using the card since the first time the card was tapped. I provided the current balance which states that he has 3 days remaining. Without having the card or seeing the card, we cannot determine whether the card is fully functional. The system shows that the card is “Active”. Please see attached.
I called the number listed and it was disconnected.
Please let me know if you need anything additional from me.
Thanks, ******
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.