ComplaintsforBath Fitter

• Initial Complaint

  12/27/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We had Bath Fitters do a home project in Aug 2022. We got on their refer a friend program which we referred a friend to have a home consult and they also decided to have an install done by Bath Fitters. The work was completed at both homes. I did fill out for the 25.00 refer a friend application and also when the install was complete for them i applied for the 100.00 rebate that is offered for the install being complete. This was done online back late August i have contacted the company about my rebate and talked to ******, she looked it up and did see where i applied an she asked if i received ummm no that's why i am calling at this time she said she would forward the information over to another department in the office that would handle this was the week before Thanksgiving. I hadn't heard anything or received anything from them concerning my rebate .So i contacted the salesman by text message to make him aware of the issue he in turn reported that to the manager i gave it over 2 weeks i haven't heard anything so i called the salesman to make him aware of the situation again he couldn't believe no one has reached out about this so here we are making a complaint about the company. I would also like to ad that we had several issues during our bathroom project the salesman and 1 installer were great, and it took several complaints and myself sending pictures to get the manager rout to our home and take care of the issues. In closing i would like to ad that i have a few people asking me about this company and i have chosen not to recommend them at this time because of the way our issues have been handled. I would appreciate my rebates that were offered and i will only be using this company again if i need to have something fixed thru my warranty on their product.

  Business response

  01/06/2023

  Mrs. ******, we apologize for the long delay regarding receiving your referral reward of the $125 gift card. Our corporate office has been alerted and was able to send out the card on Wednesday. You should receive it within 1-2 weeks. We are sorry about this process and thank you for notifying us so we can get this matter resolved. Thank you. 

  Customer response

  01/06/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
  

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• Initial Complaint

  01/16/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Esigned 10/18 gave $500.00. Suppose to be installed 3rd week of November which got pushed back til 2nd week of December which got pushed back til the 29th of December. I cancelled the 12th of November (this was our only bathroom didn’t want to wait that long) I have been trying to get $500.00 deposit back ever since. When I cancelled they said it would be 6 weeks before getting deposit back. Have asked to speak with manager on the 12th, 16th and the 18th. Left message for him to call. No call. Called corporate suppose to call me back a week ago It’s been 9 weeks, soon to be 10. Have heard nothing from on one just want my deposit back. They couldn’t hold up to their side of bargain

  Customer response

  01/18/2022

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******
  
  

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  Business response

  01/18/2022

  We have escalated this matter internally and contacted Mrs. ****** to provide an update. We will work to process this refund as quickly as possible.

• Initial Complaint

  08/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On July 23, 2021, a representative of Bath Fitter (Louisville, KY) was sent to our home to fix an issue that I had with the initial install. After the initial installation, there was a crack in the wall of the bath insert. Upon arrival, I was told by the rep that the crack could not be fixed and a whole new bath would have to be installed. I discovered the following Tuesday that after the second installation a leak had developed. After the leak had saturated the carpet in the master closet behind the shower it pooled under the shower and began to run out onto the floor and had also wet the carpet in the bedroom. Which is how it was discovered. We immediately contacted the company to let them know of the leak. After several communications from our end, a plumber was sent to check it out. He found that a gasket had not been placed in the hand hose causing water to flow out freely in the wall. I would like the mold and wet flooring to be taken care of. I have called for such to no avail.

  Business response

  08/12/2021

  Our branch manager ***** contacted Mr. ***** today and will be visiting his home tomorrow to work towards a resolution. 

  Customer response

  08/18/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I will wait for the business to perform this action to make sure a resolution is found. Thus far the company is sending a third party to evaluate the damages on Monday, August 23,2021. 
  Regards,
  
  ****** *******
  
  

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