Business ProfileforBig League Roofers

On July 21, 2021, we procured an estimate from Big League Roofers for gutter replacement and roofing, the total eventually amounted to $39,707. This was significantly more than the original $32,241 quote. Beyond this unexpected expense, the situation has further deteriorated due to serious issues that have been left unaddressed by Big League Roofers: 1. Our new roof, installed in December 2021, began leaking by May 2022, necessitating a complete roof replacement. The root cause was identified as improper insulation by Big League Roofers. 2. Despite being under warranty, the newly installed gutters began leaking in March 2023, causing damage to our feed room ceiling. Despite repeated attempts to contact the company and arrange repairs, our concerns have been largely dismissed. Our recent inspection reveals potential mold and mildew issues in the ceiling due to this unresolved leak. When reaching out to Big League Roofers regarding these warranty-covered issues, their responses have been defensive, often attempting to deflect blame or responsibility. No solutions or commitment to repairs have been provided. The absence of response from Big League Roofers and their refusal to honor a warranty has put us in a critical situation where damages may escalate, leading to more financial strain on our end. 1. We were initially quoted $32,241 for the project but have already spent $61,689.50 on the project in its entirety. 2. The issues we faced were caused by the very solutions Big League Roofers provided. 3. The company has refused to honor their warranty and rectify the damages caused by their own faulty work. We urgently request the Better Business Bureau's assistance in resolving this matter and ensuring we don't incur further expenses on a project for which we've already paid significantly. We also hope this serves as a warning to potential customers about the pitfalls of engaging with a company that does not stand by its work. Requesting repair or refund of $6,361.81.