Business ProfileforRod Hatfield Chevrolet, LLC

I am being charged for a 2024 vehical which I did not knowingly purchase. Myself and my wife stopped at the Rod Hatfield car lot in Lexington Ky. We looked at a truck that I was interested in and tried to get the finance department to tell me what interest rate I was going to be charged. He kept changing the subject and telling me he would have to run it through the bank to get the actual numbers. He had me sign my John Hancock as he called it on a tablet and told me that it was the way they did that part now. I once again ask if that had my interest rate on it. He said no but that it was what I had to sign to give them the right to run my credit through the banks to get my actual interest rate. He then ask if we could go home and get my truck that I was wanting to trade in. My wife clearly ask the finance guy if he would have the rest of my paperwork ready for me to sign when we got back. He told her that once we returned with my trade he would have all the paperwork ready for me to sign. He said that all we liked was having my truck there for them to look at to be sure it was what it was supposed to be. We went home and got my truck to take back to Lexington. Between the time we left and returned they called me 4 times and text me 2 times to see if I was coming back. After I returned I gave them the keys to my truck so they could look at it. We sat there for a while and I started walking around when a guy came up to me and started telling me what he had found wrong with my truck. I told him I was aware of the issues with my truck and I had made sure the other people I had been dealing with was made aware of it before I agreed to go home and get it. I let him know I would gladely take it back home. I picked up my keys and started out the door. The salesman and the finance guy walked between me and the door. at which time they started both talking. They basicly kept my truck and gave me no choice what I was leaving with.

On March 8th, 2024, Mr. K*** came to Rod Hatfield Chevrolet from Corbin, KY (about an hour and a half away from Lex***ton). Mr. K*** selected a Silverado 2500HD High Country, a deal was negotiated and agreed upon with a sight unseen trade-in value for his 2015 GMC 2500. Mr. K*** signed all paperwork in the finance office and agreed to get his trade in and br*** it back the same day and delivery of his new 2024. Upon the live appraisal, the New Car Manager did discuss few issues that were found with his 2015 and Mr. K*** acted upset that these items were brought up. The Sales Manager then backed off push*** the issues and decided to honor the original deal that was already signed. Mr. K*** took delivery of his new truck and left the dealership. Mr. K*** had all the paperwork that he signed with him the entire time he was gone to get his trade in to br*** to finish the deal to take delivery. Mr. K*** was well aware of the interest rate for GM Financial that he signed up for.