Business ProfileforSleep Outfitters USA

10/2023 We are both Disabled Seniors barely living paycheck to paycheck. We didn't have alot of money for a new bed, but our old one was 40 years old and we just couldn't stand it any longer. I told Sleep Outfitters I had *********** and needed a bed with good back and hip support. The only one we could afford was a $600 mattress that they said would provide adequate support. They sold us a board for a foundation. I called a few days before delivery with some questions and was told the mattress couldn't be returned during the 120 day trial period unless we bought a $70 mattress pad from them, then $100 exchange fee. I wanted to back out bc I don't believe they told me that and looking online, mattress didn't get good reviews, but out of time. Mattress was delivered yesterday and worst mattress ever. So soft it gave zero support and you can actually feel tufts in mattress. I would be writing a totally different review had they told us they really wouldn't recommend that mattress. So we are broke, have a mattress that is 100% not going to help us and nothing we can do that doesn't involve jumping through hoops. This is a Sealy mattress so a little surprised. But never buy from them, they are dishonest and only out for money, not customers comfort. Totally inferior mattress and business. Idk how anyone with a conscience can take advantage of Disabled Seniors like that. I will be going to Dr today for my hip bc of this crappy, soft bed.