Business ProfileforLexington Outdoor Power Equipment

I had a warranty repair with this company that was initiated at the end of October. When the company picked up the mower it would not run and it had a puddle of oil on the ground under it. The company kept the item for almost two months before diagnostics were done. As noted by other claims on this site and numerous reviews on yelp and Google, this company struggles at calling people back. Diagnostics were done and I was never called back. I was told multiple times throughout the process that I would be called back and that never happened. Lexington outdoor never called me throughout this entire process. I finally called them and was told that the fix was not covered because of low oil. I asked to speak to the mechanic to answer some questions. I was transferred to two separate mechanics and neither could give me an explanation of the puddle of oil (remnants of which are still visible on my concrete) in regards to the "low oil" warranty denial. I asked them how I could challenge the non warranty declaration. They told me that she actually hadn't even submitted it to the warranty company. This made absolutely no sense to me (how warranty could be denied without submitting the proper paperwork). I brought up that neither of her mechanics could explain the oil leak on the ground and she said "I only deal with warranties". I asked why the information was not submitted to the warranty company and she said that it was on a list of uncovered repairs. I told her that I would not be paying for repairs and the lack of communication and the ineptitude of their mechanics was completely unprofessional. They then reported to the warranty provider that I threatened them. I am not sure how refusing to pay for service I never agreed to was a threat and they have no recording of the conversation. When the mower was dropped off at ***** it's battery was dead, and the engine casing is loose and wobbles. It appears to be missing screw/bolts.