Business ProfileforValvoline, Inc.

In regards to Valvoline in Wilson NC on Raleigh Rd Parkway. I am truly appalled, this has been by far the worst customer experience/service I have ever had the displeasure of being involved in. It is ironic that they advertise car care because expecting your car to leave in the same condition as it arrived is too much of an ask for this place. Would give a zero if possible. My husband is an engineer by trade and he normally does all my own oil changes and took my car there to get a standard oil change since I was in a time crunch. Pretty simple right, I thought so too. They for some reason(incompetence?) threw away the drain plug that was 100 percent functional and had no issues with previously every time we have changed the oil for the entire history we have owned the car. They DID NOT TELL ME that they changed this plug. Was not communicated verbally or in the comments on the receipt. The threaded plug they replaced it with was the incorrect thread size and ended up damaging the threads in the oil pan once torqued causing a leak path to form. After a week of the car sitting at there shop no claim had been filed or started. I had to call and make a claim. Upper management did nothing. The customer service department did nothing. I still haven’t yet to receive a call from them. Every time there has been some communication it was initiated by me. I was told they would fix the threads in the pan. When I got there they put a pan saver rubber plug on the car as a “fix” for the damage THEY introduced to my car. So not only did they damage my car, they didn’t provide a robust solution. As the rubber puck on the pan saver will degrade and leak again. And to top it off, we can’t remove it without taking the oil pan off since there are now pan saver components in the oil pan that will fall off and be unsecured. Causing more work for me rather than if they hadn’t touched it at all. Stay far away from this place.