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Complaint Details
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Initial Complaint
02/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My **** ***** ******** has been at this shop since Oct. 13th. Super Bowl (Who Dey) will make 4 months!! They say this & that are rusted & they're waiting for this & that part. I have had my Mother, Father, Boyfriend, & my Daughter call the shop. I alone have called 24 times. I have my call log & I have also sent 14 texts & have received 4 texts messages back from Mike at Airport Tire. I need my Jeep back & am out of patience. Thanks in advance.Business response
03/01/2022
WE ARE AWARE OF THE SITUATION AND HAVE BEEN TRYING GET THIS JOB FINISHED BUT FINDING THE PART IS DIFFICULT. THE FIRST FRONT AXLE ASSEMBLY WE ORDERED WAS INSTALLED. TRIED TO ATTEMPT AN ALIGNMENT AND WAS UNABLE TO DO SO. FOUND THAT THE AXLE ASSEMBLY ITSELF WAS DAMAGED AND BENT. RETURNED PART AND HAD ANOTHER ONE SHIPPED OUT ONLY TO FIND THAT THE SPRING MOUNTS WERE ROTTED OUT. WHICH IS THE REASON CUSTOMER NEEDS THE ASSEMBLY REPLACED. HAVE CALLED AROUND MULTIPLE OTHER LOCATIONS TO TRY AND FIND A USABLE FRONT END AND HAVE HAD NO LUCK SO FAR. STILL HAVE A FEW CALLS WE ARE WAITING ON BUT EVERYONE ONE WE HAVE TRIED TO CALL HAS THE SAME ISSUE, WHICH IS THE SPRING MOUNTS ROTTED OUT.
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Contact Information
2919 Hebron Park Drive
Hebron, KY 41048-9530
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.