Customer ReviewsforZimmer Motors, Inc.

My trip there took them 4 weeks to fix my truck. I needed my rear differential replaced with warranty. They said my rear E brakes were loose when they started working on it, which is ironic because my E brake worked fine prior to them working on my truck. Now my air front air ride suspension sags all the way down when the truck is parked over night, it previously never did that. I tried to make a claim with them when picking up my truck and they said their managers were in a meeting and that the HR person would call me for a claim . They havent called me . This place does shady businesses.

Service department is very shady. My car was in for service and they gave me a ridiculously high price to replace a battery. At that point I really had no option but to have them do it. Realizing they were gouging me I told them to only do the battery and nothing else. They agreed but when I came to pick up car they had done an oil change and were charging me an additional $170. So $670 for battery and oil change.

I can't even rate Zimmer Motors. They are below one star. I took my ***** **** in for two recall repairs (no fee). Technician Ted. Picked it up on a Thursday difficulty starting the car. Glitchy starting on Friday (returned rental). Saturday glitchy starting, engine light on (steady, non-flashing) threw two codes 2122 and 2127 (throttle accelerator codes)...never had any issue until they did the PCM computer code fix for the recall. Today, Monday..car would not start. Roadside assistance checked battery (fully charged). Car towed to dealer. Service manager, Scott, and service advisor, Tesara were so rude upon my arrival with the towed car. I was told I would have to pay $154 diagnostic fee without them even wanting to look into the fact that this only happened post computer reprogramming. Steer clear of Zimmer. I have NEVER in my life seen such rude and condescending people. They want your money ....they are heartless.

Went in for a routine oil change and maintenance check up.In the scheduler it said that spark plug replacement and multi point inspection was included, so I clicked it because it was recommended by the dealer, take Lazarus in, get everything done, go to pay and tech. Says Thatll be $808.28. I asked What exactly am I being charged for? (Because I usually only pay about $100 for the parts and oil as the service is included and I had bought the car from Zimmer back in 2016.)The tech. then lists off my charges and Im like uhm, but in the scheduler it said it was includedTech. then got snotty(er then normal, she is always pretty unpleasant, to me at least) she said, with a smirk, like I was the stupid one No, thats not included. Its $808.28. and made me pay.My blood was boiling at that point so I just paid and went to find Lazarus in the parking lot. Got in my car and on my phone I went into the scheduler and low and behold replace spark plugs 8 cyl was included. Went back in to show mrs. grumpy pants and before I made it half way to her desk from the door she said I already called it in. Again being very snotty.I still continued to her and showed her asking her to make sure it gets fixed so no one else gets stuck with a **** for something that wasnt supposed to cost them anything.She not once made me feel like she cared that I was tricked into the service or try to make it right, She made me feel Like I was trying to rob the dealership like they didnt just mislead me into a service that they recommended and advertised as included and then make me pay an insane amount for it.Also, this is not the first time I have taken Lazarus in for service and gotten screwed over.Needless to say I will not be back and will be telling friends and family about my experience.

This dealership has had my truck for two weeks to fix an issue with the transmission under warranty and have yet to contact my warranty company even after telling me what was wrong and saying that they couldnt get anyone to answer at the warranty company so I called and got an answer immediately and come to find out no one from zimmer has even contacted them about my truck. Now I cant get anyone in the service department to answer me or my voicemails. Another case of we want money and dont care about people. Will never deal with them after I get my truck back.