Customer ReviewsforOverhead Door Company of Northern Kentucky
20 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Mary A
4 stars05/04/2023
Not all overhead door companies operate the same. We thought we were dealing with overhead door Cincinnati at an area code of 513. As it turned out it was overhead door company Northern Kentucky. They do not accept coupons. Make sure you know who you're dealing with cuz there are better coupons out there for overhead door in Cincinnati and other types of door companies. Service was very good. Just disappointed in management of the overall company in Kentucky. I felt they should have honored an overhead door coupon.Overhead Door Company of Northern Kentucky Response
05/07/2023
Thank you for selecting Overhead Door Company of Northern Kentucky. We truly appreciate the opportunity to be of service and were happy with the services we provided. We certainly understand and apologize for the confusion about the coupon offers that we accept. We are glad that you were able to take advantage of the current coupon we offer for residential service. Unfortunately, it is difficult for us to accept coupons for other garage door companies. Thank you again for the opportunity!Overhead Door Company of Northern Kentucky Response
05/07/2023
Thank you for selecting Overhead Door Company of Northern Kentucky. We truly appreciate the opportunity to be of service and were happy with the services we provided. We certainly understand and apologize for the confusion about the coupon offers that we accept. We are glad that you were able to take advantage of the current coupon we offer for residential service. Unfortunately, it is difficult for us to accept coupons for other garage door companies. Thank you again for the opportunity!Review from yanbo l
1 star10/05/2022
I ordered a circuit board and received a replaced item which is not working. The company charges a 20% restocking fee and only honor store credit for an incorrect item that does not work.Overhead Door Company of Northern Kentucky Response
10/06/2022
Thank you for the feedback regarding the online order was placed with us on 9/27/22. We wanted to provide more details regarding the order.The order was placed on 9/27. Within the description of the product. it states that this part number has been discontinued and will be substituted out for the updated part.On 9/30 we received a request to return the part because the part that was received was not what was pictured on the website and did not work.On 10/1 we replied back that the part you received was the revised circuit board and the substitute for the circuit board that was ordered. We explained the differences between the circuit boards and indicated the model garage door openers it would work with. We asked if you attempted to install the circuit board.On 10/4 we followed back up again providing instructions on how to return the circuit board. We stated our return policy and outlined the the appropriate restocking fee associated with the circuit board you ordered.Our stated return policy on the website states If a customer requests a refund for a defective product instead of accepting a replacement item or if the product is being returned for a reason other than being defective, the refund will be subject to a 10% restocking fee. Electronic parts such as remote controls, keyless entries and circuit boards are subject to a 20% restocking fee. No shipping charges will be refunded.If a product is returned damaged or non re-sellable, a refund will not be accepted. Electronic parts such as circuit boards, safety sensors and the *** Anywhere will be inspected closely. If it is deemed that the part was installed incorrectly or damaged during installation, no refund will be provided. As of 10/6 we have not received a response to either of our messages to assist with the return of this order.We would be happy to assist you with the return of the order. However, as stated in our return policy there will be a 20% restocking fee deducted from the refund.Review from Joyce & Chuck S
5 stars09/11/2022
This company is awesome. Explained everything from beginning to end. Installation was smooth, no issues, no mess. We would definitely recommend this companyOverhead Door Company of Northern Kentucky Response
09/15/2022
Thank you for taking the time to provide such a great review. We appreciated the opportunity to be of service. If there is anything that we can do for you in the future, please do not hesitate to give us a call.Review from Kathleen C
5 stars02/02/2022
I had an issue programing my keypad. After attempting to program it using a ******* video, I called the Crescent Springs location. Amy offered to have a technician call me to guide me through it. Nick called me on a Facetime call and walked me through the programming issue in a short time. He was so friendly and knowledgeable. Both Amy and Nick represented the company positively. After using Overhead Door for 40+ years, we will be a customer for life. I highly recommend them. Amy and Nick went above and beyond to provide a high level of customer service.Overhead Door Company of Northern Kentucky Response
02/03/2022
Thank you! We appreciate the opportunity to be of service. We love lifetime customers!Review from Karen F
5 stars01/04/2022
Needed a new opener and they came promptly and installed it. They were exceptional to work with and very reasonable. Highly recommend to anyone who needs garage door servicesOverhead Door Company of Northern Kentucky Response
01/05/2022
Thank you! We appreciate your comments and glad that you are happy with the garage door opener we installed for you. If you need anything in the future, please do not hesitate to give us a call.Review from Elaine L
5 stars10/23/2021
***** did an excellent job. Very nice and easy explanations. The door is so quiet that we had to look to see if it was moving!Overhead Door Company of Northern Kentucky Response
10/29/2021
Thank you for the kind words. We appreciate the opportunity to be of service. We will make sure the technician knows that you are happy with your new garage door. If you need anything in the future, please do not hesitate to give us a call. Thanks again.Review from ERIC A
5 stars10/22/2021
From the first call inquiring about a new garage door to the the installation Overhead Door was nothing less than exceptional. All of my concerns & questions were met and answered with professionalism and courtesy. I would happily, and sincerely reccomend Overhead to anyone who's looking.Overhead Door Company of Northern Kentucky Response
10/25/2021
Thank you, ****, for selecting Overhead Door Company of Northern Kentucky. We appreciate the opportunity to be of service. If you need anything in the future, please do not hesitate to give us a call.Review from Byron W.
5 stars08/26/2021
Showed up on time.. worked hard and did a good job. Nice kid.Overhead Door Company of Northern Kentucky Response
08/30/2021
Thank you for your comments. We appreciate that you selected Overhead Door Company of Northern Kentucky to replace your garage door opener. If you need anything in the future, please do not hesitate to give us a call.Review from Donna S.
5 stars08/23/2021
on time, installer was very professional and did a great job! would highly recommend!Overhead Door Company of Northern Kentucky Response
08/26/2021
Thank you for allowing us to be of service. We appreciate your comments. If you need anything in the future, please do not hesitate to give us a call.Review from Alex D.
4 stars08/07/2021
Was very pleased with promptness of service. They actually came a day early. Everything looks and works greatOverhead Door Company of Northern Kentucky Response
08/10/2021
Thank you. We appreciate the opportunity to be of service.
Customer Review Rating
Average of 20 Customer Reviews
Contact Information
2571 Ritchie Street
Crescent Springs, KY 41017-1648
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