ComplaintsforMeade County Rural Electric Cooperative Corporation
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Complaint Details
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Initial Complaint
02/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Every year around the same time the electric company price gouges and raises everyone’s light bill up $200 and I use a fireplace in the winter and but the excuse is oh it’s been colder I don’t think it’s fair they can price gouge people can’t afford for them to get away with doing thatBusiness response
02/07/2024
In response to complaint ******** submitted by ******* ********. We are an electric utility company that is governed by the ******** ****** ******* ********** and we bill based on the rules and regulations they have in place. On January 23rd the member’s meter was read and she was billed for the KWH she consumed from 12/23 to 01/23. During that billing cycle we had a period of time from 1/14 through 1/21 with extremely low temperatures which resulted in an increase of KWH usage for those using electric heat. I have attached the temperature records as a reference. If the member needs additional time to pay her bill, she can set up a payment arrangement once her bill is past due. If she needs assistance paying her bill she can reach out to her local ********* ****** ****** for assistance if she meets the income requirements. Any further concerns should be address with the ****** ******* ********** ** **************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.