Complaints

This profile includes complaints for I Go Motors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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I Go Motors, Inc. has 4 locations, listed below.

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• 

  I Go Motors, Inc.

  2315 Nashville Rd Bowling Green, KY 42101-4144

• 

  I Go Motors, Inc.

  1190 New Columbia Rd Campbellsville, KY 42718-2474

• 

  I Go Motors, Inc.

  650 Reynolds Rd Glasgow, KY 42141-1161

• 

  I Go Motors, Inc.

  1633 N Main St Jamestown, KY 42629-2506

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this company at its bowling green location. The next week the car quit. I picked another vehicle and 2 weeks after that the car quit. I put in writing that I wanted to end our contract and get a refund. They called and said they would process a check and get it to me. That’s has been over 2 weeks f no vehicle. ?? have contacted the manager several times and was told the check was in the mail. I still do not have that check and he will not give us a phone number to contact the office that is supposed to to be sending the check. The managers name is ***** ******

  Business Response

  Date: 07/25/2025

  Only responding because this was submitted to the BBB. The customer knows the truth and needs to remove this complaint.
  We're not interested in explaining ourselves further. This complaint is dishonest, and she knows it.

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from this company is November 2023 - I paid consistently and on time as required. I scheduled a promise to pay and had contacted the business letting them know that I would be a couple days late on it, was told by someone on the other end of the line that it was perfectly fine that if it changed to stay in contact. The day before the payment was to be made my car gets repossessed by a company hired driver. There was no notice to this and I was under the impression everything was normal until my vehicle was on the back of the truck. The driver refused entry to the vehicle to get my possessions out of the vehicle and I was told that if I wanted the remainder of my things that I would have to drive to the tow lot over an hour away from where I live to get those. While on the phone with the store - the "collections manager" who goes by ****** claimed that i was nearly $1000 behind in payments. After bringing up many valid points, she tried to argue her way out of them and claimed it was "my fault" even though I had never been told anything and has always made bi-weekly payments. Somewhere, numbers do not add up and they could not prove anything. When letting ***** know that it was illegal to withhold someone's items and tell them they couldn't retrieve their medications and such she began laughing again and saying they could "do what they wanted". Before ending the call I asked who owned the company and was hung up on.

  Business Response

  Date: 12/04/2024

  Thank you for sharing your concerns. We take all feedback seriously and have carefully reviewed the details of your account and the events you described.
  At the time of repossession, the account was significantly past due. While a promise to pay (PTP) was discussed, the payments made were partial or missed, which led to the necessary action being taken. Multiple attempts were made to contact you prior to and during the repossession process.
  After reviewing the situation with our team, it is clear that much of what has been claimed in this review is not accurate. You were not present at the time the vehicle was picked up, and our recovery agent spoke with someone else who was at the scene. The agent ensured that personal belongings requested at the time were addressed appropriately. At no point was anyone denied access to retrieve their possessions.
  Our collections manager has thoroughly reviewed the account and confirmed that all actions taken were appropriate and aligned with the terms of the agreement. While we understand that repossession can be a difficult experience, we strive to ensure all steps are handled professionally and fairly.
  If you have further questions or wish to discuss your account in more detail, we are happy to address them. Thank you for bringing this matter to our attention.

  Customer Answer

  Date: 12/05/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  There was not just one individual present at the time of repossession - he was at a place of business where multiple people were standing outside and the entire event was caught on camera. The daycare owner was also present and beside the individual who was denied getting her belongings. ***** admitted she knew that the payments were supposed to be adjusted reflecting a different pay schedule, but it had not been done in the system. No one ever contacted us about any “past due” balance of a significant amount other than the one promise to pay of $375 which was a few days late. I could meet with an attorney at any time with the video and sue and it be valid - it was reviewed by an attorney. 

  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never missed a payment at first and then my work did a massive temporary lay off because of thousands of recalls and suddenly my husband and I both r filing for unemployment. My unemployment is STILL stuck in fact finding almost 3 mon later . I kept in contact with igo and explained the issue. I was told they would work with me then after hours they repo my car!! The lady said she mysteriously didn’t receive the texts or it would not have been repo. So I caught all payments up and now I’m n default over a $200 “repo” fee that never should’ve happened. I’d never been late even til this and all my payments r caught up and still in default over a payment that shouldn’t have occurred and nobody will try to even work with me !!

  Business Response

  Date: 08/27/2024

  Thank you for sharing your experience with us. We're sorry to hear about the difficulties you encountered. After connecting with you, we're glad to have worked things out together. If there's anything more we can do to assist you, please don't hesitate to reach out. We appreciate your patience and understanding.

• Initial Complaint

  Date:03/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They misrepresented a vehicle that I didn't want they promised me something totally different and then a week later the cat started tearing up they refused to fix it unless unpaid almost 1000 dollars. I pay 60 extra dollar every week for a warranty they don't honor. They still refuse to register the vehicle to me I bought it on January 8th. My temp tag is out and they said I must come all the way there to get one. They didn't tell me the car had Been wrecked multiple times when I bought it and when asked they said they didn't have to tell it. They have been rude the entire time.

  Business Response

  Date: 03/18/2024

  Sorry to hear about your frustrations, and thanks for reaching out through the BBB. We've connected with you directly to try to find a solution and want to reiterate our commitment to helping you.
  Unfortunately, we can't offer a refund, especially beyond what's been paid. However, we're ready to tackle any mechanical problems with your car covered under the powertrain warranty. It's our priority to ensure your vehicle is running as it should.
  We've made efforts to work this out with you and remain dedicated to resolving the mechanical issues at hand. Please get in touch at 270-283-6104  to arrange the necessary repairs.
  Appreciate your understanding and looking forward to making things right.
  Best requards. Eric, iGo Service Manager.

  Customer Answer

  Date: 03/19/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  I contacted the dealership within 48 hours of purchasing the vehicle and to set up getting it fixed. I was blown off and had to take off work multiple days just to be made want 4 hours to be told nothing was wrong, once I showed the mechanic he informed me it was struts adder waiting an additional hour they said they'd email a response. I was sent an invoice for 750.00 saying I'd have to pay put of pocket. Even though I bought the car like that. Additionally I still have not received a title nor registration, I have documentation of all phone calls and messages, the staff purposely hadn't filed the paper work at the court house. I had to take an additional day off to go get another temporary tag even tho I informed them it was illegal they made me do it anyways. They also had me lie to my insurance company and withhold information when I purchased liability insurance only saying there's wasn't a lien on it. Farm bureau is how I found out that it hadn't been even registered to me yet. Also when purchased I asked if it had been wrecked or had any damage and I was told no. After running a vin report it has had several major reports with sever damage. The car lot informed me they didn't have to tell the truth about the matter. The staff at the campbellsville location is overall very rude and disrespectful and talked down to me. I have been argued with and basically called ignorant. 
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 03/21/2024

  I really appreciate you taking the time to let us know where things stand from your perspective. It's crucial for us to hear and understand your experience so we can address it directly. I'm here to make sure we sort this out for you, focusing on the parts where we can take immediate action.
  Regarding the repairs needed on your vehicle, especially the struts, we're willing to fix those. Let's find a time that works for you to bring the car in, and we’ll make sure it’s sorted without any further inconvenience on your part. We want to ensure your car is safe and enjoyable to drive, just as we promised. On the part of the car being wrecked we were not aware, but we do not run Carfax reports on our vehicles we go by what the title status is at the time we buy them. 
  For the title and registration, I understand this has been a frustrating process. While we believe there was a misunderstanding regarding our role in the delays however the clerk’s office has been backed up with registrations from being closed 2-3 weeks, which has delayed our process as well. We are sorry for the inconvenience that it caused. But I did want to make sure that you were informed your hard plates are in. And the title takes a while after that to get mailed directly from Frankfort.
  We take your comments about our service and communication very seriously. While it was never our intention to come across as disrespectful, we apologize if we did. We're looking into this matter to ensure our team always communicates with the utmost respect and clarity.
  I want to assure you that we are on your side in resolving these issues. Please reach out to me directly at ************ so we can make sure everything is taken care of as smoothly and quickly as possible.
  Thank you again for your feedback. We’re committed to making this right.
  Sincerely **** 

  Customer Answer

  Date: 03/25/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The vehicle its self was falsely represented. the multiple wrecks and severity deminish the value greatly. i was also told that buy paying the extra money every week that it was under warranty, only to discover that when i called the second day after finding things out they refused to make it right, after they finally got around to looking at it and deemed it fine i showed their mechanics what was actually wrong with it and my response was "all fords do it" i am not happy with my interaction with this company.. i either want every single thing fixed thats wrong with it, and fixed at an actual ford dealership since the mechanics there dont have my saftey in mind. id rather someone outside of the company fix it and the price adjusted to reflect the cars actual value including subtacting the extra money ive had to pay every week, or the vehicle i was actually approved to get when i was approved, and the money i have paid applied to that vehicle. i still havent recieved my title or registration. i purchased this vehicle about a day shy of 80 days ago.
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Customer Answer

  Date: 03/29/2024

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  In reference to complaint ID .********, , I agree to participate in BBB Mediation.

  
  

  Regards,

  
  

  ****** ******

  Business Response

  Date: 04/04/2024

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  In reference to complaint ID *********, my company is willing to participate in BBB Mediation.

  
  

  Thank you.

  Customer Answer

  Date: 04/15/2024

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  In reference to complaint ID .********, , I agree to participate in BBB Mediation.

  
  

  Regards,

  
  

  ****** ******

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Malibu with my down payment. A week into having the vehicle the check engine light comes on and it starts to putter. I reach out to the office for further guidance as this vehicle was under warranty. I had a terrible time getting ahold of the office manager only to finally tell me I need to call the shop. I reached out and waited reached out and waited. I finally am told by the bowling green office via email regarding a payment they finally tell me I can text. So I text the shop. I tell them it’s an hour drive. I was not comfortable driving alone thru the mountain to get there. I was told I can tow but I have to pay and maybe they’d work with me on payments. I repeatedly reached out for options. Other options. Nothing. I was told how to make a payment. This merry go round went on for two weeks all while I am requesting a supervisor. They kept asking if I had spam blocker on they couldn’t reach me which I then specifically said email and being that the BG office can email for a payment.. why can’t the supervisor email to get resolution. The office manager at this location in the middle of all this calls me at work to tell me to stop talking to other offices. I told her they reached out. She got mad and said with some nasty vigor to not talk to them. I asked MANY times for a supervisor and for emails only. I’d get a text from this office manager that he’s waiting on my call. I reiterated my requests. Then after 16 days.. they come and repo the car without a word when I had been in constant contact via text still trying to work with them. She responded within a minute when I saw the car gone. Then her responses got slower and slower. I was treated horribly on top of that I am a single mother and I missed days of work. I have health problems and I couldn’t get to my dr. I was out almost $1,000 in just less than a month. I tried to make arrangements to get my stuff and was treated like a criminal. I never signed anything for the repo. No emails. Nothing

  Customer Answer

  Date: 01/29/2024

  ***** ****

  Business Response

  Date: 02/07/2024

  I have reached out directly to the customer a resolved the issue.  *****