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Complaint Details
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Initial Complaint
02/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my car in for diagnostic and repair for my heating system not working properly. After a few hours I was told I need a new Blower motor and that required the entire dash to be taken out to get to the area to change it. $887.57 and 4 days later I pick up my vehicle and I notice that my brakes are hard and My ABS light came on which I have never seen before. Shortly after that my car completely locked up. Not even Neutral would work to move me out of the way from others. I immediately called the shop to report the issue and they immediately said oh well we didn't do anything that would trigger such a response. I re iterated that I have had no other issues other than the heat so I didn't do anything to warrant any of those issues. Not only do they want me to pay for having my car towed back to them they give me a price for further repairs of another $800 plus. I travel for work and this is a huge inconvenience. They are less than willing to understand my frustrations with their services provided.Business response
02/21/2022
In response to Complaint# ********, submitted by ******* ****** on February 4, 2022, we provide BBB with the following offer for resolution and information surrounding the repairs.
When ******* was contacted for approval of the brake booster repair we discussed her contacting the Better Business Bureau. She apologized for quickly filing the complaint. She admitted to being highly emotional at the time due to her preparing for the drive to the airport in order to fly out of town for work and was not expecting this delay or additional expense. We discussed the issue in person and to our knowledge this issue has been resolved.
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Contact Information
1486 Campbell Lane
Bowling Green, KY 42104
Business hours
Today,7:30 AM - 5:30 PM
MMonday | 7:30 AM - 5:30 PM |
---|---|
TTuesday | 7:30 AM - 5:30 PM |
WWednesday | 7:30 AM - 5:30 PM |
ThThursday | 7:30 AM - 5:30 PM |
FFriday | 7:30 AM - 5:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.