Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes they did fix it. I was happy with the results and referred them to some people. They made good on there part. Thank you for helping. 
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******* 

  
  

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  amage again bc of them bc its not done right or sealed. They messed up on other stuff in the house but my husband said he will fix it. I have a video to show all the damages but all I'm asking is for the shower to be remodel and sealed right where water doesn't leak.

  Business Response

  Date: 05/20/2024

  ***** **** ******* ************************
  
  ***** ******* **** ** ***********
  
  *** ************** ********************************
  
  ******** *** ******* ***** ********* ********

   

  We did the mitigation. Another company did the reconstruction. We went back and fixed the reconstruction company’s errors and the customer is now completely satisfied and has even referred us business. They are welcome to call and confirm this with her. 

  Also, we no longer use this construction company as a sub and keep everything in house. 

  Sent from my iPhone

  
  
  

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Upon my review of the experience and documentation I was asked to write a review after the first day of the job where the employees came in to remove the water damage. I did not write a review at the time requested. I was asked again to write a review after the second day of the job where the 2 dehumidifiers were left. I did not write a review at the time requested because the job was not completed. I wonder how many customers wrote reviews after the first day after the job was done because they were pressured? Upon my documentation I attempted to set up payments on March 9th and June 13th, 2023. I found out after attempting to set up payments on March 9th I was overcharged for the amount due. I was about to make payments after being overcharged. After going through my insurance adjuster and your manager they got the bill corrected. I attempted to set up payments on June 13th. I did not get a response from Advantaclean until July 6th, which by that time I filed this claim. I understand being a family business, but to overcharge a customer drastically is bad business. Don't take advantage of consumers just because they are going through a crisis. It will not be tolerated. I wrote my review after going through my experience. 
  
  
  
  Sincerely,
  
  
  
  ***** *******itored. I also learned only 1 dehumidifier was needed for the entire room. Having 2 young children especially one with asthma is not to be in a very DRY climate. These dehumidifiers were left for 10 days before I had to contact the company to pick them up with NO water that had accumulated in either machine. Per the estimate I was only supposed to have these dehumidifiers for 5 days. My 2 kids both were sick during this period. Basically, those machines dried out my entire home. I almost paid $1000+ more than what I needed to pay if it had not been for someone else checking their work. The cost of the repair for the damage and the removal of the damage was more than the money received from the insurance company. I had to pay for the repair of the damage first because the drywall removal left the walls exposed with nails sticking out that my 2 kids could have punctured themselves on. I had to work out payments with this company for the removal. The cost of repair was less.

  Business Response

  Date: 08/02/2023

  The attachments sent were a series of conversations with ***** ******** *one where she said she was completely satisfied with our work and said she would leave us a performance review online and the other where she wasn’t meeting her payment obligations after she received the insurance funds. Not only does she hire contractors and not pay which is how we feed our families but then she disparages the company to the BBB which can considerably hurt a business’s credibility and tarnish a family’s image. We are a family owned company who thrives off of customer service and performance. We have hundreds of reviews online with a 4.9 star rating on Facebook and Google. The fact that she would claim negligence from us when she is the one who won’t pay and has blocked us from trying to collect payment is not only appalling but also absurd. I appreciate your help and time looking into this matter. ***** will be hearing from our attorney moving forward regarding collecting payment.