ComplaintsforAdvantEdge Quality Cars, LLC

• Initial Complaint

  09/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have had my vehicle from this company for over two years I have never missed or even been late on a payment once but I have lost my employment and this company refuses to allow me any kind of negotiation on my payments or deferment for a period to allow me to not have a repossession.

  

  Business response

  09/07/2023

  We are sorry that we were not clear with *** ****** and an understanding of what he needed.  *** ****** is a great customer and we will certainly work with him.  We were not aware he had bee laid off.  It is in no way our intention to make him feel that he would have to resort to repossession.   We have been in contact with *** ****** and have worked out an arrangement.   If *** ****** needs further assistance he can feel free to call and we will to assist him through this time.

• Initial Complaint

  07/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On february 15 2021, I made a deal with this dealership. I told them I would be back on the 19th with a check. I did that. After I left the lot I noticed that the owners manual and wind deflector were missing. I called them immediately. I spoke to the sales manager. He said he would look for the missing items and would contact me later. A week went past before I called him again. At this time he tells me that he will order me a manual but he could not replace the wind deflector because he didn't make any money on the deal. I told him that was part of the deal we had made and that he should replace it this is a $*** item. He made no effort to contact me he did however order me a manual which was not car specific. Attached is a copy of the ad that the salesman gave me which list the wind deflector. They need to take responsibility and by me the part that was missing. I have made several attempts to get them to make things right. They refuse.

  

  Business response

  01/24/2023

  Business Response /* (1000, 10, 2021/08/10) */ Contact Name and Title: Anne ******** Contact Phone: ********** Contact Email: ************** On 8/9 I received a reminder regarding the complaint but as previously submitted on 7/27, Advantedge is waiting on additional info from the consumer. There is mention of an attachment that we do not have. Kaylee ****** of BBB emailed me on 7/27 that she would reach out to Ms. ******** to obtain this attachment. I cannot complete the claim until I have all info. Thank you, Anne Consumer Response /* (3000, 12, 2021/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received anything from the dealership. I don't know what information they want from me. They are aware of the missing items. I have the texts between Jared, the sales manager and myself, where I notified them of the missing items. I would be happy to provide anything the dealership request but I haven't heard from them . Business Response /* (4000, 16, 2021/08/16) */ I am confused because in the initial complaint Ms. ******** states "Attached is a copy of the ad that the salesman gave me which list the wind deflector." We would like a copy of that ad that was supposed to be attached to the claim. If there is not supposed to be an attachment, I need that clarification please so we can move forward with the claim. Consumer Response /* (4200, 18, 2021/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have emailed the BBB copies of the paperwork Mike the salesman gave me. It clearly states my vun# and convertible wind blocker. Business Response /* (4000, 23, 2021/08/23) */ Advantedge would like to purchase a wind deflector for Ms. ********. I apologize that the claim was filed and we want to do what we can to satisfy Ms. ******** and honor what she received in writing. It will take a couple of weeks for the wind deflector to arrive. The sooner I know this is a satisfactory result, I will order the part. But I do need to know this ahead of time to get it ordered. Thank you, **** Consumer Response /* (2000, 25, 2021/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Provided the right wind screen for my black convertible is purchased, I will except their solution. I would like shipping information asap. Consumer Response /* (3000, 29, 2021/09/13) */ My case needs reopened. The dealership said they were going to purchase a wind deflector. I haven't heard anything from them.It has been over 2 weeks. Business Response /* (4000, 31, 2021/09/14) */ The wind deflector was ordered on August 24th. The arrival time is a couple of weeks. I checked the tracking today and it shipped Sep 7 and is in transit Consumer Response /* (4200, 33, 2021/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please provide company name, their location , tracking number and expected delivery date. Business Response /* (4000, 35, 2021/09/17) */ Sorry it took me a few days to reply. For some reason it was not moving through ****** after the 7th when it shipped. We contacted the seller and they have found the package and it now shows arriving and will be moving. I'd expect the package within a week. I wanted to have answers before replying. It appears the tracking is resolved. The tacking number is ****** ************ Anne

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