Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Share
Business Profile

Clothing

Peruvian Connection, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Charleen F

    Date: 07/17/2025

    I returned a sweater. I mailed it back to them the second day it arrived. They received it back on May 19, 2025. I have sent three emails. They say it is a software issue. It is now two months and no refund. I want my money back. Looking at other complaints, everyone is experiencing the same thing. Can you help?

    Peruvian Connection, LLC

    Date: 07/29/2025

    Thank you for reaching out. A credit was processed on July 26th for your return. I apologize for the delay but we are catching up with the bulk returns that were unable to be processed.

  • Danielle C

    Date: 06/09/2025

    My only criticism is that I can't seem to find reviews on their website?

    Peruvian Connection, LLC

    Date: 06/11/2025

    Hi Danielle,
    Thank you for reaching out. We just upgraded our website to a Shopify platform and we are working to add all of the additional features that are offered, which include reviews. We are very excited to this option available for our customers.
    There is more to come very soon!
    Peruvian Connection

  • Cathleen M

    Date: 02/28/2023

    Its sad to find a place that offers some lovely items but has terrible customer service. They offer free shipping over a $350.00 purchase and a first time buyer coupon of $20 off if you give them your email then they dont honor either!!!! I was charged for shipping per each item on the same order and did not receive my $20 first time buyer discount. Furthermore, when one calls the person answering the phone in ****** (not toll free) takes their time to answer and is rude instead of helpful.

    Peruvian Connection, LLC

    Date: 03/01/2023

    This customer called and spoke with our agent on 2/28/23. The customer had just previously placed an order on our website totaling $357, and the $20 coupon was applied; however, when that occurred, the total of the order fell our threshold for free shipping, which is $350, and, unfortunately, shipping charges were applied automatically. The customer called, and her call was answered immediately. After explaining the situation to our agent, the customer was placed on a brief hold (a minute or two) while the matter was discussed with the manager. Upon review, the manager instructed the agent to credit back the shipping charges to the customer, which was done and communicated to customer. The customer also demanded an email stating that we would refund the shipping charges, which was promptly sent to her. This customer remained very angry and announced that she would file a complaint with the BBB since she did not receive free shipping when the order was initially placed. The agent tried again to explain that it was an automated process, and when her order threshold dropped below $350 after the $20 coupon was applied, the website automatically charged her shipping, but we were happy to credit those charges back to her. The customer could not be satisfied and remained very angry when the call ended. Our number is toll-free, so we are further confused by this statement. On a rare occasion, a customer will see the 866 number on our website and assume it is not a toll-free number, when it, in fact, is.

Peruvian Connection, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.