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Find a Location

Victory Chevrolet Buick GMC has 1 locations, listed below.

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    Business ProfileforVictory Chevrolet Buick GMC

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    32575 Old Kc Rd, Paola, KS 66071-4852
    BBB File Opened:
    10/29/2013

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/06/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    On March 30th 2023 I went to victory Chevrolet to purchase a vehicle I put 22,000 down as a down payment I test drove car everything was fine the car lot did a inspection said it was a issue with a water pump but that’s it they “fixed” the car it was shipped to me 4 days later I drove the car and it was a lot of mechanical issues going on I took it to a dodge dealership paid $700 for a full inspection it was $8800 worth of work that needed to be done , I called the dealership victory where I purchased the car they picked the car up at dodge dealership a month later, kept it for another month claiming they fixed it I got it back the end of may the same day i received car it was still not fixed . Today June 6th 2023 I took it to get tagged I never received a title. Roughly a week later victory sent it in the mail so I could get it registered. Victory did help pay $500-$800 to get the dodge Durango out the shop however I still didn’t get a chance to drive the truck it went back to the shop I spoke with ***** ********* about the amount due which was $1900 he told me to pay it drive the Durango down to the car lot to trade it off with a different car & he would refund me the $1900 I spent to get it out of the shop soon as I got down to victory car lot I chose a Cadillac Escalade. They told me they did a inspection and everything checked out OK ***** ********* was not there and I asked ***** which was the sales guy that helped me with the trade in about my refund of the $1900 and told me to get back with me the next day. So I signed all my papers and I took the truck home. I spoke with someone that very next day ***** ********* refused to give me my $1900 back after promising me that he would refund me that money. I’ve had issues with the Cadillac Escalade, so September 23 I took it to the car lot. A lot of things was wrong with the escalate to warranty did cover $2000 but I am left with $3100 to pay . In the near future future, I will have to come out of more money due to other things being wrong with it but I cannot afford to get it fixed. I would like to get the $20,000 that I put down at first, money I spent on repairs & the car payments I’ve paid since I’ve had both cars.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Rebekah P

    1 star

    10/10/2023

    I bought a used car from this dealership last month and so far I have not been able to drive my car. I had it 3 days and the transmission went out. They towed it over there said they had a guy that just replaced the transmission. Lies then they lost my car keys while there so they replaced that, what a freaking joke! Then I kept calling about when my car was going to be done one guy stated he didn't even see that they had my car! Then he transferred me over to Mike who is also for of crap to feed me more lies and tell me that I now needed a new battery. So of course I bought one smh. So I get my car back with 3 days left to drive it before have to get tags on it. Decided to take a longer trip on the next saturday what happenes the go overheats and I am stuck on the side of the road. Took it to another shop to get looked at today, they told me the transmission is messed up and I have a cracked head gasket. I am going to be looking for legal action. Do not buy here!

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