Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an iPod Classic from Elite Obsolete (Order ******) on 5/8/25. I initiated a return with the company on 5/19/25. I received confirmation that the iPod was received by the company on 5/24/25 (USPS Tracking #**********************************). I used the return slip provided by the company to make this return.
  
  I contacted the company on 5/28/25 about the status of my return and their response was "We are making our way through returns and the mail. it should be done tonight or tomorrow. thanks for understanding", which I received on 5/28/25.
  
  On 6/3/25, after still having no response about my return status, I asked the company for an update that day or explained I would be contacting the BBB. There has been no response, so today (6/4/25) I am contacting the BBB to request the company issue my refund ($342.49, minus shipping costs) for the iPod.

  Business Response

  Date: 06/05/2025

   Customer has been issued a refund in the full amount. Resolved, thank you. 

  Customer Answer

  Date: 06/05/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an iPod from this company at the beginning of december. It finally arrived in January but never worked. The company "repaired" the device and resent it to me but it still did not work. I shipped the item back a couple weeks ago and I have not heard from them.

  Business Response

  Date: 03/12/2025

  Hello, the iPod has been repaired under our limited warranty (per your email request) and has been sent back to you, delivered on March 7th 2025. Tracking number: **********************
  
  

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: 50929
  Date Placed: Jan. 4, 2025
  Date Delivered: Jan. 29, 2025
  I received the order and noticed there was something that looked like scratches on the screen of the brand new product. Apon inspection, it turned out to be dust and debris under the front screen. A new product should not have this issue. I reached out through their online contact us feature the same day it was delivered. I have yet to receive a response. Also, when I placed the order, I had an initial question and reached out, and it took over a week to get a reply. For this issue, it has been almost three weeks with no response. attached is a copy of my message request. I am requesting a refund, a billing adjustment, or a replacement be sent to me.

  Business Response

  Date: 02/13/2025

   Hello.

   

  Customer originally placed this order on the date of Sunday January 5th 2025 at 12:23am CDT. Customer was made aware of extended handling times for all orders, 6 to 10 business days. 

  
  USPS first gained possession of the package on Saturday January 28th, 2025, well within the stated handling time. 

  
  I hope to resolve this complaint by confirming the items were delivered to the customer a day later, on January 29th, 2025. Tracking information at the following URL: **********************************************************************************************

  I am issuing a prepaid return label to the customer for this order. Once the item has been returned, delivered, and inspected, a full refund for the original transaction will be sent. Thank you.

  
  

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incorrect item was sent. multiple attempts via emails and vender portal have failed to get a response from the company over the past 4 days.
  Item ********* was ordered but ********* was sent and does not fit my device.

  Business Response

  Date: 02/13/2025

   Hello. Customer originally placed this order on the date of Friday January 24th 2025 at 7:23pm CDT. Customer was made aware of extended handling times for all orders, 6 to 10 business days. 

  USPS first gained possession of the package on Saturday February 1, 2025, well within the stated handling time. 

  I hope to resolve this complaint by confirming the items were delivered to the customer on February 4, 2025. Tracking information at the following URL: ********************************************************************************************** 

   

  thanks

  Customer Answer

  Date: 02/13/2025

  The business response is irrelevant as it is regarding shipping which was never the complaint.

  Complaint filed was that they sent the incorrect item. I have received one communication back and I responded to them to send me a return label or an inexpensive part at their expense to allow me to use the part they substituted without my authorization.  
   No response from the company again, 6 days after I made this request and asked for their decision….

  Business Response

  Date: 02/13/2025

  Please send the items you recieved back with the return label and I will issue a full refund to resolve this. Thanks

• Initial Complaint

  Date:01/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased **** ******* from Elite Obsolete on 10/8/24. I received the **** and it worked fine. I was happy with purchase. At the end of December 2024 the click wheel on the **** stopped working. I contacted EOE and they provided a prepaid shipping label on 1/3/25, the date I reached out to them. I mailed the item promptly and I received notification that the package was delivered to the address they had provided on the label on 1/14/25. (I soon also received a notification that prepaid label was arranged, likely to ship the item back after any repairs, or so I thought). A week went by and I did not hear from the company so I reached out to them yesterday, 1/21/25, and I received an alarming and infuriating response. Apparently, they were unaware of where the package was and had not initiated the repair. I find it extremely unprofessional and disappointing that this amount of time has passed by and the company has no idea where the package is. They stated in their last communication to me that they have to contact **** to try to locate where the package is because they don’t know where it is. How can a week go by and they have not noticed it did not arrive until I brought it up? That’s ridiculous.

  Business Response

  Date: 01/23/2025

  Customer originally purchased item on October 8th 2024, item was bundled with a 180 day limited warranty. Warranty claim was opened on January 3rd 2025. The item was repaired and returned to the customer January 16, 2025, tracking number for this shipment: **********************

  Thank you.

  Customer Answer

  Date: 01/23/2025

   
  
  Complaint: ********
  
  I am rejecting this response because:
  The seller claims it was shipped 1/16/25. The tracking number provided shows the label was created but the item has not actually shipped. I never received the item back.

  I previously provided email evidence to the Better Business Bureau that the company itself told me they had no idea where the item was, therefore, the item had not been repaired nor shipped. I have not received the item.
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 01/30/2025

  Customer originally purchased item on October 8th 2024, item was bundled with a 180 day limited warranty. Warranty claim was opened on January 3rd 2025. The item was repaired and returned to the customer January 16, 2025, tracking number for this shipment: **********************

  This tracking number has since been scanned as delivered on January 25th 2025. 

  Delivered, ***** *******
  ******** CA 94501 
  January 25, 2025, 12:40 pm

  
  

  Customer Answer

  Date: 01/31/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Again, when I spoke to the business they said they no idea where the item was after I had mailed it back to them for repair. They had no record that they received it, had attempted repair, or of course, had mailed it back to me repaired. If they have problems keeping track of their orders, they need better systems in place.

  Attached is the shipping history. They told me they would contact **** to try to locate the item when they had no idea where it was. I received no subsequent communication. Then they replied saying they had shipped it only after this BBB complaint. They also provided no communication with me.
  

  The item has finally arrived to me. There are complaints from others here and elsewhere regarding the lack of communication. That is the main issue here.
  

  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 02/13/2025

   Customer confirmed delivery of the repaired product (done under warranty and totally free of charge) on January 25, 2025, tracking information at this URL: ********************************************************************************

  Customer has been issued another prepaid return shipping label with the offer of a refund for the full amount of the original transaction upon delivery of the Returned item. 

  Customer Answer

  Date: 02/13/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: EOE need to keep track of orders returned for warranty repairs but more importantly they need to do better with communication with customers. Being told they had no idea where the return is an indication that logistics needs some remediation. EOE offered a refund for the iPod that was repaired and returned in proper working order. I never requested a refund so I'm not sure what the point of issuing a return label is meant to say.
  

  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:01/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order initially placed on December 29, 2024, with an advertised 6-10 business day handling time and selected 2-3 day ship time. A tracking label was created on the 10th business day for the order, but after the tracking wasn't updated by **** by the middle of the following week, I reached out to the seller to try and figure out what was going on. After no response, I followed up with the email and requested a cancellation and refund since the order hadn't actually been given to **** yet and we were well past the advertised delivery window. I no longer wanted the item.
  
  Seller responds saying the order was shipped that morning (though they sent an email saying it was shipped the last Friday, so that was a lie), even though there was still no acceptance scan at that point -- another lie. They sent a return label for an item that hadn't even shipped yet -- how am I supposed to return something I don't have? After refusal to cancel and refund the order, I filed a dispute with my credit card company on January 15th to retrieve my funds and even offered to pay the package intercept fee since the seller appeared to be too cheap to do so, but I haven't heard anything from the seller since the first and only email.
  
  Shortly after filing the dispute, the seller actually dropped the package at ****, even though I tried to cancel and refund it already because he was unable to fulfill on time. I no longer want this package, but the seller seems hell-bent on keeping $400 instead of providing an acceptable customer service experience to someone simply trying to cancel an order because of the company's weaknesses and a desire to no longer do business with them. The order had not shipped when they told me it had, they were just trying to get out of canceling the order.
  
  Not to mention that these are A*************de parts being marked up by a double digit factor, which is dishonorable and shady in general. Cannot recommend avoiding this place enough.

  Business Response

  Date: 01/20/2025

  Customer, for whatever reason, was unwilling to wait in line to receive their order. Customer has been in near constant contact with our customer support team and had been offered a refund for the order twice before opening a chargeback with his bank. Item was delivered January 18, 2025, tracking number: 4204************************59

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a iPod HDD and they shipped me the wrong one. I put a return request and requested exchange for the right one. They said yes, I can send it back and they'll send me the right one, and I got the label, and shipped the HDD back. The order tracker still says I haven't shipped it back, but USPS says it's arrived. I've tried contacting through website and email, and they said they'd look into it the next morning, and I received no response. I put the contact form again and emailed 4 times, and I got no response.

  Business Response

  Date: 09/27/2024

  Thanks

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order received did not match what was ordered. I was missing 2 items that I purchased. I reached out to the business multiple times with no response.

  Business Response

  Date: 08/13/2024

  tracking number for the missing items: **********************

• Initial Complaint

  Date:05/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed on Apr 22nd. Paid for USPS Priority Mall shipping. Got a notice on the 26th that a tracking number was generated for it and it was being shipped. Status hasn't changed. Requested a refund on the 5th. They haven't even bothered to respond to it. The iPod subreddit (r/iPod) is littered with people having a problem with them. I wish I would have researched more first instead of joining them in disappointment and frustration. All I want is a refund.

  Business Response

  Date: 05/11/2024

  Customer's order was delivered on May 11th 2024

• Initial Complaint

  Date:03/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a refurbished with new battery Ipod **** *** generation. They shipped me a broken ipod nano. The screen is cracked, the housing is dented all over and dirty, and the back casing is bulged out. The listing and picture they use on their website shows it's supposed look almost new(attached screenshot). I'd like to return it and get a full refund. I've emailed them twice in the last week and they have ignored my emails. There isn't a phone number to call unfortunately.

  Business Response

  Date: 03/20/2024

  Hello,

  The customer was provided with a prepaid return shipping label for use while sending back the defective unit. The customer was offered a full refund or an exchange for another unit, customer's choice. Screenshots of this interaction are attached. Thanks