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      Country
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          Find a Location

          Lula Smarter Property Maintenance, Inc. has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Lula Smarter Property Maintenance, Inc.

              7285 W 132nd St Ste 150 Overland Park, KS 66213-1113

              BBB Accredited Business
            • Lula Smarter Property Maintenance, Inc.

              10801 Mastin St Ste 110 Overland Park, KS 66210-1670

              BBB Accredited Business
            • Lula Smarter Property Maintenance, Inc.

              12900 Metcalf Ave Ste 190 Overland Park, KS 66213-2600

              BBB Accredited Business
            • Lula Smarter Property Maintenance, Inc.

              5440 W 110th St Ste 300 Overland Park, KS 66211-1221

              BBB Accredited Business

            Business ProfileforLula Smarter Property Maintenance, Inc.

            Contractor Referral
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/24/2018

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Lula Smarter Property Maintenance provides maintenance management and make ready services that are designed to improve the tenant experience, eliminate the need for multiple vendors, and reduce costs for property managers and real estate investors.

            Products & Services

            Lula Smarter Property Maintenance, Inc. provides rental property maintenance technology services.

            Business Details

            This is a multi-location business.

            Find a Location

            Lula Smarter Property Maintenance, Inc. has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Lula Smarter Property Maintenance, Inc.

                7285 W 132nd St Ste 150 Overland Park, KS 66213-1113

                BBB Accredited Business
              • Lula Smarter Property Maintenance, Inc.

                10801 Mastin St Ste 110 Overland Park, KS 66210-1670

                BBB Accredited Business
              • Lula Smarter Property Maintenance, Inc.

                12900 Metcalf Ave Ste 190 Overland Park, KS 66213-2600

                BBB Accredited Business
              • Lula Smarter Property Maintenance, Inc.

                5440 W 110th St Ste 300 Overland Park, KS 66211-1221

                BBB Accredited Business
              BBB File Opened:
              8/8/2018
              Years in Business:
              8
              Business Started:
              2/29/2016
              Business Incorporated:
              2/11/2022
              Accredited Since:
              8/24/2018
              Type of Entity:
              Corporation
              Business Management
              • Mr. Bo Lais, Founder/CEO
              • Mr. Will Parrish, CRO/Co-Founder
              Contact Information

              Principal

              • Mr. Bo Lais, Founder/CEO
              • Mr. Will Parrish, CRO/Co-Founder

              Customer Contact

              • Mr. Bo Lais, Founder/CEO
              • Mr. Will Parrish, CRO/Co-Founder

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/09/2022

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              I am a tenant of ****** ******** **********. I broke the glass in my window on 9/27/22 and Lula was the 3rd party company that was contracted by ****** to repair it, the repairs were completed on 10/28/22. I was recently charged $735.45 for the repair. I contacted ****** on 12/02/22 to get the itemized bill, I was informed that Lula never sent an itemized bill, just the invoice. I was sent the invoice and was advised to contact Lula to get the itemized bill myself. I contacted Lula and they told me that they legally could not send me the itemized bill, so I then requested that they send it to ******, and it could then be forwarded to me. I did not receive anything by 12/7/22 so I contacted ******** *****, a supervisor at ******, regarding the issue. She sent me the quote from Lula, and I later received the itemized bill. I discovered that Lula quoted $433.63 for 3-4 hours of labor and $301.82 was expected to be the price of the custom size glass. The men from Lula came and repaired my window in 37 minutes (2:18pm-2:55pm), according to the videos from my Ring doorbell, and charged $388.36 for those 37 minutes of labor. The glass that they used to repair my window came from Ace Hardware, so I contacted Ace to get an estimate on the price of a custom size pane of glass, specifically a 35 3/4' x 24'. I was told depending on the thickness of the pane it would be between $10-$35, but it was required to order 6-12 pieces of glass. Lula charged me $347.09 for the cost of the glass, that is an approximate 891% price increase. Lula had to order multiple pieces of glass in the custom size, and I believe they are charging me for all of the pieces that they had to order, despite only installing the one, single pane of glass in my house. I am highly concerned with the unethical business practices exhibited by Lula. I have not paid the bill because of this dispute. Please see the supporting documents for the copies of emails, the quote, the invoice, and the itemized bill.
              Read More

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Lynne K

              11/04/2023

              I have had a carpeting issue for three months First"pro " and I use that term very lighltly came out and supposedly fixed the issue that was a raveling of carpet in more than one area. There was an obviousseem in the repair which I questioned and I was told it wouldgo away.Well it wne away and unravelled even more. Not even a month later. I have had three different times that I rearranged my work time for no shows of technicians. I have spoken to The customer service supervisor who assures me the job will be done right. SO today someone shows up to fix a carpeting issuewith nocarpet How is that apro. Job was supposed to be done this morning. Pro left said that the jobwas more involved than he thought and that he had another jobto complete. It is now 4:30 and he is not back yet. Lula provides very poorsub contractos who are not qualified for jobs. They are glorified maintenance people not experts in any field and therefore jobs do not get accomplished correctly.

              Lula Smarter Property Maintenance, Inc. Response

              11/27/2023

              Hi Lynne, Thank you for sharing your feedback regarding this job. We hate when we miss the mark on expectations. After reviewing the history of your work order, it looks like we were able to get someone out to repair the carpet patches and you confirmed that it was completed and the Pro did a good job. We understand your frustration with the situation and we know that it can be disappointing when patches are done instead of full replacements. In these cases, we are limited by what is approved! Either way, we appreciate your feedback as it helps us see issues and how to fix them. Again, we apologize for any balls that were dropped up front.

              Local BBB

              BBB of Midwest Plains

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