ComplaintsforConcorde Career Colleges, Inc.

• Initial Complaint

  07/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I contacted this business recently to inquire about one of their programs. No one has emailed me with the answers to my questions. Instead they robo call me multiple times a day with their sales pitch, and it is not even a real person on the line. Because of their far too invasive and intrusive sales tactics, and refusal to answer basic questions without "coming in for a campus tour", I want no contact with this business. I have blocked their number but their robo dialer still leaves several voicemails per day.

  Business response

  07/25/2023

  To whom it may concern, I have attached the response to the complaint. Please let me know if you need anything else. Thank you!

  Customer response

  07/25/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** ******* * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* *** find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ********

• Initial Complaint

  06/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I, ***** ******** ******** ******** ****** ****** ** ***** ******* between the years 2019 and 2022. I completed paying for the complete program while I was still attending the college in 2022. I had failed 2 courses but was allowed to repeat the course and I eventually passed those courses I had previously failed. I was then laster withdrawn from my 4th term, being only 5 terms to complete, for not passing a dosage calculation test which determined your eligibility to continue on to completing the term you were in at that time. I am now not eligible, concorde said, to re-enroll and complete the program I had already completely paid for. I am asking for a refund of the money I had to pay out of pocket, close to four thousand dollars. They are also charging 600 dollars they accidentally sent to me, unbeknownst to me. I thought it was the regular payment I get back at the end of the term. I didn't find out til lTer when I tried to re-enroll. I would just like a refund of everything I paid.

  Business response

  07/05/2023

  To Whom it may concern, please accept Concorde's response to this complaint. If you have any questions, please contact me. 

  Business response

  07/05/2023

  To Whom it may concern,

  This former Vocational Nursing student is requesting a refund because she is claiming that she completely paid for the program in full and does not have the ability to complete the program. As the student stated, she was withdrawn for failing to meet the college's academic standards as outlined in the campus catalog. The student signed a disclosure acknowledging receipt of the catalog wherein the academic standard of progress is explained in detail. Furthermore, the student was scheduled to re-enter into the Vocational Nursing program and according to our records, she voluntarily withdrew her re-entry application, citing that she was going to attend another college on September 20, 2022.

  The amount of tuition paid by this former student was for the time she spent and the services she received during her time in the program. The student was informed of this obligation at the time of enrollment and signed a disclosure that states the following. "/ understand that I am not

  released from any of my obligations or commitments to the Institution if I leave the Institution for any reason or if I am not satisfied with the services provided. I also understand that if I am in default of my obligations under this Agreement and my account is referred to a ********** agency or an outside attorney to ******* the outstanding balance, I **** pay the costs of **********, including reasonable attorney's fees, to the extent permitted by state Jaw."

   

  Ms. ******s is eligible to apply for readmission in the college catalog. The readmission process must be completed in its entirety, is contingent upon space availability, and requires final approval of the Campus President. To begin the readmission process, please contact Corlette Coleman, Director of Student Affairs, to schedule an appointment.

  We wish you the best in your future endeavors.

   

  ****** ** ***** ******** ************* *******    

• Initial Complaint

  02/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started school November of 2021 for my nursing license. I was told that the program was a year long and it cost 30,000 dollars. The website said they had a high pass rate so that swayed me. Once in the program, the teachers weren’t teaching as they should and the previous *** and teachers we had that were teaching quit or got replaced. After that students including myself have been subject to physical mental and verbal abuse. We were also told to study on our own with no guidance and being tested from Rn test banks and not lvn work. I was pregnant and had a miscarriage and was told if I had documents stating that, I could go to the next term. Since one teacher didn’t like me, I was told I had to repeat the term. So many have been kicked out and lost so much money with nobody to help us since the adon, and don are not helpful. If you report a teacher, your grade will decrease due to retaliation. I want my money back or chance to finish my ten weeks. 5 people graduate every 10 weeks out of hundreds of people being kicked out without being taught what we need to know to pass. They should get their accreditation taken for false advertisement and how they treat and train their nurses. After telling the bosses about being physically hit there was nothing done and after trying to contact the president I haven’t received any calls or emails. Even corporate has been contacted about the term four and term three instructors and they haven’t done anything. Please help!

  Business response

  02/21/2023

  This student is requesting a  refund due to her classes taking longer than expected for graduation, and graduation rates not being as high as advertised. No student is promised an exact graduation date. This is posted in the academic standards portion of the handbook, along with the papers this student signed.

  There are no complaints on record of abuse from this student, or other students.
  

• Initial Complaint

  10/23/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Concorde career college has held my official transcripts hostage since 2014. They will not allow me to make a payment plan with them of my balance to release my transcripts. The education here is at a high cost and most employers frown at the mention of this place. My official transcripts are my right.

  Business response

  11/03/2022

  Good Morning, Please refer to the attachment as our response. Thank you and please reach out if you have any questions. 

  This is in response to Complaint ID #******** we received on 10/23/2022. Thank you for the opportunity to respond to the student's allegations.
  Ms. ****** is requesting a copy of her official transcripts. Ms. ****** attended the Practical Nursing program and graduated in 2014. Upon graduation, Ms. ****** had a large balance with the campus and was making payments through the majority of 2014 when the payments stopped. After multiple attempts to collect on the balance owed to the school it was written off to collections. Upon receipt of this letter, we reached out to Ms. ****** and set up a payment plan to address the outstanding balance. She has made her first payment on 10/31/2022 and the campus will sending her official transcripts to the address listed on the paperwork submitted.
  Please reach out to me with any questions or concerns. I can be reached at *************
  

  
  

• Initial Complaint

  08/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I attended this school at the ************ location and withdrew they are now stating I owe them $1500 when I do not. I made sure I owed nothing due to withdraw and they confirmed it. I have tried calling and I keep getting transferred and given the run around. I have also tried to go up to the physical location multiple times to return my belongings and no one will answer the door during operating hours. This debt needs to be removed as I do not owe them.

  Business response

  08/16/2022

  To Whom it may concern, 

  We attached our response to Ms. ********* complaint. Please let us know if you have any questions/concerns. Thank you!

  Thank you for the opportunity to respond to the complaint regarding ***** *******,  received on August 4, 2022.
  In response to this complaint, Concorde Career Institute- ************ reached out to ******* ******* on August 10, 2022, in an attempt to resolve her concerns; however, the contact number was currently disconnected.
  Upon reviewing Ms. ********* withdraw calculation worksheet, it shows that Ms. ******* withdrew from the Nursing program in April 2021. At this point, Ms. ******* completed (29.41%) of the new term which resulted in the campus refunding a portion of her Pell grant, unsubsidized and subsidized Stafford loans. After the listed refunds were applied, Ms. ********* tuition account reflects charges of
  ($12,925.71) minus the funds towards these charges ($11,465.00) for a balance due of ($1,460.71). Since withdrawing from the Nursing program, Concorde's Business department has attempted to work with Ms. ******* to resolve her balance.
  Our records indicate that on May 28, 2021, Ms. ******* emailed the Re-entry Coordinator about the balance and was informed to contact the Business Office Manager in reference to returning her books. Ms. ******* did not follow-up with the Business Office Manager to resolve or return items.
  On July 8, 2021, Ms. ******* was sent an email by the Student Accounts Representative which stated  'Our records indicate you have a past due balance after your withdrawal. If you have unused books and/or uniforms, please return them to campus for credit."
  On September 2, 2021, the Student Accounts Representative attempted to contact Ms. *******, but someone answered the phone then hung up without engaging in conversation. The Student Accounts Representative then emailed Ms. ******* and advised that she could return unused items to the campus. Unfortunately, there has not been a response to these efforts of contacting Ms. *******.
  On August 2, 2022, Concorde's Student Accounts Representative emailed Ms. ******* to offer a settlement of ($985.00) to resolve and close the account. As of this date, Ms. ******* has not replied to the settlement offer.
  In conclusion, Ms. ******* is responsible for the balance due on her account; however, Concorde Career Institute- ************ is willing to extend the listed settlement offer.
  
  Should you have any questions, I can be reached at ************ or via email at  
  

  
  

  Customer response

  08/17/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: I have tried to return the unused books and uniforms several times by calling and I have drove up to the campus three times during work hours and sat there for 20 minutes as no one would answer the doors. When I called in to ask about returning the said items no one knew what was going on and I got transferred multiple times just for each person to say they didn't know how to resolve the issue let me transfer you. I have tried time and time again to resolve the debt issue as before I withdrew I made sure I would not owe anything and they confirmed that but yet I still have debt. 
  
  Regards,
  
  ***** *******

  Business response

  08/24/2022

  Thank you for the opportunity to reply to the follow-up response regarding ***** *******, ID#******** received on August 17, 2022.
  In response to this complaint, Concorde Career Institute-************ reached out to ***** ******* again on August 17, 2022, to resolve her concerns. Upon speaking with Ms. *******, she disagreed with having a balance on her school account. She was informed that her outstanding balance was for books and uniforms received on March 18, 2021. Ms. ******* responded that she has made several attempts to return the items but alleged that no one answered the door. It was pointed out that our business hours are Monday-Thursday, 7:30am-7:OOpm, and Friday 7:30am- 5:00pm.
  At this time, Ms. ******* was offered an opportunity to return any unused/damaged books and any unworn uniforms. It was explained that unworn uniforms must have the label tag attached and books without damage, markings or highlighting would be accepted. Ms. ******* agreed to return these items in the preferred condition on August 18, 2022, at 4:30pm, but did not show. As of August 24, 2022, Ms. ******* has not contacted the campus to return her items.
  In conclusion, Concorde is open to accepting returned items as long as they meet the required conditions listed above. The Business Office Manager (*** ********************) will be the point of contact for all returned book and uniform supplies.
  Should you have any questions, I can be reached at ************ or via email at *******************.
  

  
  

  Customer response

  08/25/2022

  Complaint: ********
  
  I am rejecting this response because: As I do not accept this response because each time I went up there was during school hours. It is not my fault no one was sitting at the front desk like they are supposed to. As i believe not all of my items were given to me still with tags I will still bring them up there. I have had no luck contacting the school but I will reach out to sue directly now since I have a direct contact number. No one before would provide me. I consider this matter closed but nothing was resolved. This school has been nothing but trouble. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  07/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Around 2014/2015 I decided to attend Concorde Career College’s Medical Assisting Program. During my classes I started to notice the lack of understanding in the subject my instructors were teaching and started to retrieve information that the certificate that I would be receiving would not be accepted by employers in our area. With this I went to report these issues and decided to withdraw from the institution. Upon withdrawing I was refused my transcript and was told I have a $700+ balance which I was not told upon my withdrawal. With this issue some institutions will not grant me financial aid without this transcript that has no transferable credits attached. This is frustrating to say the least and I have not had any luck getting this resolved with the institution other than being directed to their billing department. I’m requesting that I have access to this transcript to be able to send to requesting institutions and the clearing of this balance they claim I still owe.

  Business response

  08/04/2022

  This is in response to Complaint ID: #******** from ******** ****** received on 7/21/2022. Thank you for the opportunity to respond to the allegations.
  Ms. ****** is requesting a copy of her official transcripts. Ms. ***** attended the Medical Assisting certificate program in 2013. Ms. ****** attended one course with our campus in 2013 and due to her withdrawing from the program, created a balance on her account of $771.44. The campus tried to conduct outreach to Ms. ****** to find out more about her concerns, but she was unresponsive. At this time, the campus will write off the balance on her account of $771.44. The campus has sent a copy of her official transcripts to Ms. ***** to the address she listed on the BBB paperwork submitted.
  Please reach out to me if you have any questions or concerns. I can be reached at *************
  

  
  

• Initial Complaint

  05/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 29, 2022, was the commencement of the Concorde Career College Graduating classes of 2021-2022. As a member of the graduating class, I was highly and utterly embarrassed and humiliated by family, friends, and peers when they did not call my name as one of the graduates. Not only did I graduate from the Massage Therapy program but I graduated with Honors and have been greenlighted to take my boards. For a 56-year-old woman, I have overcome multiple stigmas and stereotypes to accomplish this lifelong goal. But, to have this business not only show negligence by not calling my name but also made me ashamed to show my face. After contacting the school Massage Therapy Program Deans (************ ****** * ***** ***** we have come to a resolution of $1000 (********** ******* Grant) and walk across the stage of the next upcoming graduation upon the approval of the President. On May 12, 2022, I was notified via MT Program Director (******* *****) that the president did not approve the resolution because I did not send in a photo. The reasoning behind that is null and void because not only did I send in my pictures but I resent pictures again to **** *** (Director of Student Affairs) and she had a slideshow ready for me by May 4th, 2022.

  Business response

  06/02/2022

  To whom it may concern, attached is our response to the letter we received. Thank you so much!

  This response is in reference to Complaint ID: #******** from ****** ****** received on 5.26.2022. Thank you for the opportunity to respond to the allegations.

  The Academic Deans, Dr. *****, and Ms. ***** ************* met with Ms. ****** on May 2 ^nd to discuss her concerns regarding the April 2022 Commencement. The graduate attended the Cap and Gown Ceremony with her son on April 22 ^nd where her name and honors were announced as she walked the red carpet and received her graduate pin, poster, diploma cover, and honors cord in addition to her cap and gown. At Concorde, the graduates are responsible for submitting a photo to the Student Affairs Department to be included in the presentation, although it is not required. On May 3^rd, the Director of Student Affairs, Mrs. **** ***, reached out to the graduate to apologize for her name not being announced during the virtual April Commencement although her name was in the written Commencement program.

  We did offer to include her in the upcoming July 2022 Commencement; she left a voicemail for the Director of Student Affairs on 6.1.2022 informing us she does not want to participate in the upcoming commencement. She thanked Ms. *** for the offer. At this time, the $1,000 that Ms. ****** is asking for in regards to her emotional stress is not warranted.

  If you have any questions, feel free to contact me at *********************.

• Initial Complaint

  04/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Horrible and horrendous. Majority of teachers there must be hired off the street with no experience because MY GOD! This institution is ghetto and unprofessional. And a ripoff by far. Not sure of other Concordes in other cities/states but the one in Memphis is a joke. Had an issue with a teacher who triggered my anxiety on so many levels and made me extremely uncomfortable anytime I was in her presence. She would say off the wall things in class like how she shares underwear with her daughter who was also a student at the school in the same program smh. I went to the advisors multiple times it all went on deaf ears. I even went to my admissions rep and called corporate pretty much begging to withdraw. Each time I was given speeches and/or the runaround on withdrawing until they came up with a way to dismiss me from the program. If I would have just been allowed to withdraw like I asked several times I would not have been dismissed from the program. Better yet, I believe that instructor should have been disciplined or terminated being realistic. I’m not sure if staff is that bad to come by but no student attending this school especially with the high tuition should have to face this kind of experience like I did. I kept bringing my concerns to staff here, nothing. Asked to be withdrawn, brushed off. Dismissed from program was the ultimate outcome. Shameful

  Business response

  04/25/2022

  To Whom it may concern, please find Concorde's response to the complaint in the attachment. Thank you

  This response is in reference to Complaint ID: #******** from ********* ***** received on
  4.17.2022. Thank you for the opportunity to respond to the allegations.
  The Academic Dean, Dr. *****, met with the student on April 18, 2022, to discuss her concerns in
  greater depth. The student was withdrawn dismissed for conduct in November 2019. The student
  explained that she wanted to finish the Respiratory Program. The student explained she was
  interested in applying to the Dallas campus and received her transcripts.
  After meeting with the student, the Campus President, Mr. *******, has made an exception to
  allow her to apply for readmission into the Respiratory program at the Memphis, TN campus. The
  student expressed appreciation for the exception and will apply for the September 2022 start.
  If you have any questions, feel free to contact me at *********************.

• Initial Complaint

  10/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I attended Concorde for the RN program. Initially there wasnt any issues. My son was killed 5 days before the term was over. I was withdrawn and made to take the term over ( another 10 wks). I was not given an option to continue. A similiar situation happened to another student during the same time and she was given an opportunity to take the HESI and continue. When I mentition this. I was told it was different administration. But the same people were there. Also i was considered an reentry that now includes a term 8 I was told that there was a cirriculmn change but i was merged with classmates that did not have to take term 8. ( still dont understand that) Going to term 4 I have this same Professor (*****) as my instructor and I BEGGED to be removed. I was told by the president at that time. try it and if it does not work they would remove me. I went to him 2 weeks later and i was told that I couldnt be moved in the middle of the term. Frantic becuase I KNOW how she is with me. Now its time for the HESI. Out of 13 student 8 people fail. ( 7 blacks and 1 mixed). There is so much more to tell about double standard and discrimination. But I was accused by this same professor of cheating in the very last term ( last test, no test had been started, study information still on the board and class was still talking). She accused me of cheating because i had ink(blue ink) on my hand where i had been studying without my books only my notes and i had a black pen in my hand. she said she saw me write in my hand. which was a lie. This was witness by another professor who was never called an classroom full of students. I was never given due process and they believed her. The DON and Professor had a previous working history and she was bias from the beginning. Aside from everything else that i endured. I was dismissed with 57 credits that no one will take and no degree. I was contacted by corparate to resolve the issue to complete my remaining two classes, the DON refused.

  Business response

  11/05/2021

  To Whom it may concern, please refer to the attachment in relation to this student complaint. Thank you! 

  This response is in reference to Complaint ID: #******** from ******* **** received on 10.29.2021. Thank you for the opportunity to respond to the allegations.
  In response to this complaint, Concorde Career Institute- Jacksonville conducted a comprehensive review of academic dishonesty by the complainant. On 3/6/21, Ms. **** was observed writing in her hand just prior to the exam. When confronted, it was observed by the instructor that Ms. **** had written the formula for burn calculation on her hand. This was pertinent information for the exam and would have given Ms. **** an advantage if she would have taken the test. Given this evidence, this student was withdrawn from the Associate Nursing program for academic dishonesty/behavior. A thorough investigation was conducted by the Director of Nursing and Associate Director of Nursing to confer the details of the incident. There was a second instructor in the room that could attest to observing writing on the student's hand.
  Ms. **** originally enrolled into the Associate Nursing program on 08/13/18 and later withdrew on 1/23/19 due to a family related death. She re-entered back into the Nursing program on 4/8/19 and subsequently requested to withdraw again on 6/11/21 due to another family related death. On 6/14/21, Ms. **** contacted the Re-entry Advisor requesting to re-enter back into the Nursing program. The next eligible enrollment date for her to re-enter was 9/9/21.
  On 9/9/21 this student re-entered the Nursing program for a second time. Prior to re-enrolling, she was provided updated changes to the program version. These revisions specifically identified the increase in the program's total weeks from (71) to (80), clock hours from (1503) to (1600), and credit hours from (68) to (74.4). In following the policy of Concorde's student catalog, all returning students will be enrolled into the program curriculum that is in place at the time of reentry. The new program version included an eighth term in which all students are required to complete to meet their graduation requirements.
  As an effort of good faith to resolve this unfortunate incident, Concorde has agreed to write off student's balance and provide two official transcripts so that she could pursue her education at another institution and/or challenge the NCLEX for a Practical Nursing license. In addition, Concorde has offer to pay for the renewal of a ************ **** ***** subscription for Ms. **** to study for the Practical Nursing NCLEX exam.
  In conclusion, Concorde will continue to show good faith and assist Ms. **** in researching for states that would allow her to challenge the Practical Nursing NCLEX exam, along with providing preparation opportunities. We wish Ms. **** the best in her future educational endeavors.
  Should you have any questions, I can be reached at *********** or via email at *******************

  
  

  Customer response

  11/29/2021

  Notes taken by BBB staff:

  Consumer is not happy with the business response and this issue is not resolved. 

• Initial Complaint

  09/18/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to concord college for six weeks and was told never to return with a criminal trespass warning issued and only after being lied to and discriminated in 2011 and never received any contact in any form afterward by concord college. My Pell grant should have covered all costs but it appears in any case it's on my credit report 10 years later against Texas law still.

  Business response

  09/24/2021

  To whom it may concern, we attached our response to the complaint. Please let us know if you have any additional questions. Thank you,

  This response is in reference to Complaint ID: 1******* **** ******** ****** received on 9.18.2021. We appreciate the opportunity to respond to Mr. ******** concerns regarding his experience and Pell Grant.
  
  ******** ****** was a student at Concorde Career College — San Antonio Campus in 2011. Mr. ****** demonstrated behavior on multiple occasions that were in direct violation of the college's code of conduct per our college catalog. Mr. ****** was subsequently withdrawn dismissed from the Medical Assistant program on January 12, 2012.
  
  Concorde did not report Mr. ****** to a credit agency. Mr. ****** had a balance of $44.17 that was written off in Ortnber 2012. We suspect that due to the $571.00 obtained fry Mr. ****** in a subsidized loan that was retained to cover his balance, his loan tnereafter was reporte¢i against his credit. We suggest that Mr. ****** check with is loan servicer to obtain more information.
  
  We wish Mr. ****** the best in his future endeavors. 
  

  
  

  Customer response

  09/24/2021

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
  I am rejecting this response because: my Pell grant should have taken care of any monetary issues handled if legally able.However, It is defamation of my character to allege I was removed from school for negative behavior being on social security and am a mentally and physically disabled veteran which upon my due diligence and due care and upon Americans with disabilities act and veterans with disabilities act duly informed them of. Also, Texas and federal law both agree that from 2012 to 2021 is 9 years and any issues monetary shall have fallen off of my credit report period.
  
  ******** ******** ******

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