ComplaintsforMcCarthy Olathe Hyundai
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a new vehicle from McCarthy Hyundai in August. Have had several issues with the car since we drove it off the lot (wireless chargers not working, doors not opening correctly, etc). Was not told we would only receive one key until vehicle paperwork was signed. Was then told that we couldn't use the digital key unless we had an android phone (again, wasn't given this information until AFTER purchase). Was told that we could purchase a secondary key from the parts department at our expense. Title paperwork was filled out incorrectly on their end, which cost us two afternoons at the DMV. However, the most egregious fact is that between August when we purchased the car and today (12/5), according to my records I have called, emailed, texted, or used the site chat functions on 13 different occasions to try to resolve these issues, and have not received a single call back from the dealership with any attempt on their end to make amends. Not one. The only callback I received was after leaving a 1-star review. On that callback the representative (***** ******) promised he would resolve the issues and get back to me immediately. That call was on 11/10. It is now 12/5.Initial Complaint
05/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 4/9/2022, my 2017 Hyundai Tucson stopped running in the middle of the street and was towed to this dealership. I was originally told that they wouldn't be able to look at my car until 4/13 or 4/14 and would call to let me know what was wrong. I never received a call, so called them on 4/15. I left my name and number, but never received a return call. I called again on 4/16 and was informed my car needed a completely new engine, an email was sent to corporate asking permission to replace my engine, and my car may not be totally fixed from anywhere from 2 weeks to 4 months. The one and only time they actually called me was on 4/18 to inform me that corporate approved for my engine to be replaced and the parts were ordered. i was told I would be notified when parts came in to dealership. Out of my first 4 conversations within the first week, 3 initiated by me, I had requested a loaner car or for a rental to be paid. They told me each time either that they had no loaners, their 3 loaners were maxed out on mileage, and/or they couldn't help me with a rental. I did my own research and found the number for Hyundai Customer Service, where they advertise that they provide a free service loaner or free rental car if you need engine repairs, specifically for this car. I was given a case number and told I would be contacted by my case manager. I was contacted almost 2 weeks later, and told they will pay for my rental (up to $60/day), but will not pay fees or taxes. I will also not get reimbursed until my car is completely fixed. I have tried the last 2 weeks to get an update on my car to no avail. I get put on hold, or told they need to talk to the parts manager. They take my name and number, but never call me back. Meanwhile I have to pay for my rental each 28 days, and start a new contract. I am one month in now, and have no idea the status of my car. Can't get an answer. I am clearly not a priority, but paying $1375/mon for rental fees. I see no end in sight.Business response
05/24/2022
The customer has picked up their vehicle.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.