ComplaintsforReal PDL Help
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Complaint Details
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Initial Complaint
04/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This company had been taking money from my account since September and had made no negotiations to my creditors. I canceled the program do you be lyed to many times. Was told they had issued a settlement on one account. When spoke with company they said that wasn ’t true they had never heard from them. I want my money back they took from my account because now I am settling and paying them. When talking to some of the other creditors they hadn’t talked to them either. How do companies like this keep there doors open are allowed to do business in this state?Initial Complaint
03/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I began working with this company over 3 years ago. I have paid thousands of dollars to them with the expectation that loans would be resolved that I had fallen behind on. I was recently contacted by one lender who was planning to take me to court and I had to work out a payment plan myself. They were not contacted. I have called and emailed this company multiple times with no attempt for them to reach out to resolve the matter. I have kept all documentation.Initial Complaint
03/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I cancelled my contract and the next day I tried to email to follow up with questions for the refund. However magically all emails now come back as nothing exists and no one answers the phone or returns a call. I just want my refund and questions answered.Customer response
04/11/2024
I had canceled the service and was told a refund would be sent after 30 days. After waiting the 30 days no communication has been sent for refund amount and date it was mailed. It appears their website is now non existent so the company took money and failed to provide service.Initial Complaint
03/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I contracted with this group in March 2023 and made all of my monthly payments to get some financial issues taken care of. I am still receiving collections notices from these business even though I have paid in full to REAL PDL. They will not return a call or an email and have not sent me any further statements regarding payment to these businesses. They do not answer the phone and I am frustrated and either want my money back or a written statement showing all accounts paid.Initial Complaint
02/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I cancelled with this company and they told me i would receive a refund. They said the check was mailed and I still have not received it. I have sent several email requesting status and I am not receiving a response. Do not use this company, I used them in the past and they said they settled my accounts, so I tried them again and then I started receiving calls from collectors I was told they settled, so I decided to cancel right away.Initial Complaint
09/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I started my debt relief program with Real PDL Help in September 2022. I had about 4 or 5 creditors and a 9 month program, paying $264.14 bi weekly. I made my last payment in July 2023 and have now been receiving calls from the creditors that were supposed to be paid off. Rest assured I have kept every email communication and document exchanged between myself and real pdl help. My creditors have been calling and confirmed they never received payment. I have paid well over $3k to these scammers and will take you and my supporting documents to court if you do not refund me ALL my money immediately. There should be no reason why you're in business and not paying the creditors as agreed.Initial Complaint
07/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Worked with these guys over 2 years ago. Have a letter from them stating one of my creditors was paid off. I am now being hounded by this creditor as they have received no money. No one will answer emails or calls. Next step will be the courts for me as this is major fraud and I want my money back immediately!Initial Complaint
03/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I first began business with RealPDL Help back in 2016. For 5 years I made payments on my debt consolidation loan thinking that those payments were eventually paid to my consolidated creditors. I completed my debt consolidation loan payments in October 2022. Since that time, I have continued to receive collection notices and phone calls from creditors that were setup on my RealPDL Help loan consolidation plan. I have also received notification from all 3 major credit bureaus (********* ******** * **********) that several creditors have validated collections against my credit reports. I began contacting RealPDL Help in February 2023 to receive confirmed payment letters and validation that my creditors had been paid according to the terms of my debt consolidation agreements with RealPDL Help and have not received any valid, confirmed documents despite multiple attempts of calling and emailing the company and it’s representatives. If funds that I paid for over 5 years have not been paid as agreed upon to my creditors, I request a full refund from RealPDL Help so that I may handle payments directly with my creditors. Supporting documentation includes a billing statement received 4/2022 that shows total debt that was consolidated and paid to RealPDL Help. Additional emails are preserved that show payments were supposedly processed to creditors, but online account verification as well on contact with creditors shows that payments have NOT been made by RealPDL Help. Those documents can be provided if desired outcome cannot be reached with RealPDL Help.Business response
04/19/2023
We appreciate you allowing us the necessary time to review the account. Our company emphasizes the importance of customer service to every client.
We strive to provide each customer with the best possible service and when it fails to meet those expectations it is important for us to be made aware of that.
Understandably on certain accounts, this process takes longer than expected and we regret that this occurred. The requested letters were emailed to the customer.
The time frame needed for a lender to receive, update and remove an account is solely based on that lender’s guidelines.
Our apologies, again, for your unfavorable experience. We wish you the best and if you have any additional questions, please don’t hesitate to let us know.Customer response
04/25/2023
*** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
I am rejecting this response because:Real PDL Help followed up with me on 4/20/2023 and sent confirmation letters showing that all balances on accounts with lenders were paid by Real PDL Help and those accounts reflected a $0.00 balance. Upon further investigation, I have confirmed with several of those lenders that my balances HAVE NOT been paid off and still show balances that are owed. Real PDL Help is still stalling and will not send me CONFIRMED, VERIFIABLE payment receipts that show accurate payment amounts that were sent to my lenders. I am willing to allow them a reasonable amount of time to send that information or a FULL REFUND of all funds that I paid to them (within 14 business days) or I will pursue further legal recourse to reach the appropriate outcome.
******** **** ****Initial Complaint
01/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
IN 2021 I CONTACTED THIS COMPANY TO HELP CONSOLIDATE PAYDAY LOANS. I MADE EVER PAYMENT AS AGREED PER THE CONTRACT. I FOUND OUT A COUPLE OF WEEKS AGO THAT THE ACCOUNTS HAVE NOT BEEN PAID. I HAVE CONTACTED REAL PDL AND THEY TOLD ME THEY WERE RETRIEVING MY FILES FROM THE ARCHIVES AND WILL CONTACT ME. I FEEL LIKE NOW I AM GETTING THE RUN AROUND. MY PHONE CALLS TODAY HAVE NOT BEEN ANSWERED. I SENT AN EMAIL YESTERDAY AND TODAY AND STILL NO ANSWER. I WANT MY MONEY RETURNED. IF THE ACCOUNTS HAVE NOT BEEN PAID. RETURN MY MONEY. I WANT TO SEE PAID RECEIPTS.Business response
01/25/2023
We appreciate you allowing us the necessary time to review your account. Our company emphasizes the importance of customer service to every client. We strive to provide you with the best possible service and when you feel that it fails to meet your expectations, it is important for us to be made aware of that. We understand the frustration when expectations are not met. Understandably on certain accounts, this process takes longer than expected and we regret that this occurred. The requested settlement letters were emailed to the customer. Our apologies, again, for your unfavorable experience, we hope that this apology will be a gesture of our concern for your inconvenience.
Initial Complaint
10/20/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I contacted this company on 09-07-2022 to cancel my account. I was told It would take 30 days to finalize and close my account. I sent a follow-up email Inquiring about a refund I should be receiving. I was told my refund check was sent out on 10/07/2022. I sent another email two days ago to confirm whether my check was sent or not. No response, and I have yet to receive my refund check. Bad customer serviceBusiness response
10/26/2022
Real PDL Help sincerely apologizes if you have had a difficult time reaching our office or our employees. Our normal hours are from 9-5 CST M-F. We answer every email we receive promptly.
The previous check was voided and a copy of the check that was re-sent today is attached. Our apologies, again, for your unfavorable experience. Please see the attachment.
Customer response
11/07/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
26 total complaints in the last 3 years.
10 complaints closed in the last 12 months.