Customer ReviewsforJohnson County Guttering Co.

Gutters and fascia boards look amazing and the price was reasonable BUT the customer service needs a lot of work:Gutters were installed much earlier than expected with minimal oversight needed from me. That was a nice but very frustrating surprise as I work in an office and not at home. The Ring doorbell notified me of their arrival even though they called the morning of but didn't really leave a voicemail. I repeatedly told them I have a severe hearing disability and that I'm deaf and they kept calling me after I instructed multiple times that texting and email would guarantee a faster response from me. When the project was confirmed they couldn't give me a hard date in which I needed because I wanted to replace the fascia boards myself to prepare for their arrival and decrease labor costs. After project confirmation, they told me they would call me in a few weeks to set a date as they are busy but they never called and they showed up out of the blue ready to work on my unprepared house. Their extremely unplanned early arrival made it impossible for me to prepare for them and ended up causing me to spend more on labor and materials as I felt very rushed to work with their schedule. My partner works from home but was very frustrated that the unexpected arrival and noise caused our pets to freak out and he wasn't able to prepare his workday for the interruptions.Another thing to note is that the payment methods are not listed anywhere in the website or the invoice. It is 2021 and I'm under 30 years old and haven't needed to use a check since 2015 so I had to run to the bank for a sheet of paper checks assuming that is the required payment method. Why aren't there any options to pay electronically on the website using the invoice/account number? That technology and website feature has been around for a very long time. Younger demographics are entering homeownership so the company should really consider adapting modern communication that accommodate disabilities and different payment methods. Because of this, I probably will not recommend this company to my peers.The whole experience left me feeling very frustrated as a deaf young individual with much less money in the bank account. At least the gutters look amazing and the prices were reasonable."