Customer ReviewsforTAFS

I’ve been working with TAFS for over 2 years since starting my business. To succeed everyone has to be responsible and take responsibility for their own business. Now, There has been ups and downs and bumps on the road. There are different types of agents I have dealt with and in my experience with customer service, some lack patience, knowledge and absolutely don’t show caring for us customers on our daily request or questions regarding invoicing needs. There are others who are very knowledgeable, care and go above and beyond. An example is Ingrith, Ingrith is the right person for attending us customers, she has demonstrated capabilities that other agents may lack, like patience, knowledge, care, and most importantly service. She makes you feel like family, she weekly checks on you one on one for any discrepancies you may have regarding invoice, compliance or any other type of concern you may have. I’m absolutely fortunate to have her help, because I have stopped struggling finding an agent that can have my invoicing running up to date with no backpays and most importantly keep everything up to date. Ingrith has demonstrated incomparable work ethic, outstanding customer service, communication skills, technical knowledge, problem solving, tenacity, just to name some of her qualities and skills. TAFS I recommend coming from a customer that have not turned its back and have given you an opportunity and that has not quit on you guys, and vise versa, hire more agents like Ingrith. She is the right agent for the position!!!! Five Star is because of Ingrith!!!

Title: Unpleasant Experience with TAFS Customer Service I recently had a disappointing experience with TAFS regarding their customer service. My encounter with their representatives left much to be desired, and I feel compelled to share my experience. Upon contacting TAFS to request a release letter, I encountered a significant lack of professionalism and customer care. The primary issue arose when they informed me that I couldn't receive my release letter until I provided additional documentation that was entirely unrelated to my Factoring account. This request seemed unreasonable and added unnecessary complexity to a straightforward process. To make matters worse, I received an email stating that my cancellation request did not comply with the terms of the Factoring Service Agreement. According to them, I failed to submit the request within the specified timeframe of 90 to 120 days before the expiration of the current term. My contract is set to be renewed in July 2024, and rather than addressing my concerns, they insisted on enforcing the terms strictly, refusing to allow any flexibility. During my interaction with TAFS, they not only demonstrated a lack of professionalism but also refused to allow me to speak with my Factoring Servicing Manager. This added an additional layer of frustration and hindered any attempts to resolve the issue amicably. To make matters worse, despite having worked with several companies, I have yet to receive payment as of the current date. This not only raises concerns about their customer service but also the efficiency of their overall operations. In summary, my experience with TAFS has been marred by poor customer service, unreasonable demands, and a lack of willingness to address genuine concerns. I hope that by sharing my experience, others may be better informed when considering their services.

One of the finance managers did reach out to me and address why i was charge extra for a invoice. Basically she was covering the mistake with out sending me any supporting documents . I asked why do TAFS charge people who signed up 17% for a chargeback? Also charge me a gas card that i cant use because TAFS AND I know its no gas station in the 100 mile radius of my zip code that takes that gas card. There answer is you shouldn’t of signed up. But we both did the research 2 days after i received the cards. So basically TAFS is going to charge me anyway instead of letting me out of that fuel commitment. There business practices is UNETHICAL and when you complain the client services will say that ALL FACTORING companies do the same as TAFS! Thats a straight LIE!