Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 7th 2024 I purchased an F250 from Redline Auto in Manhattan KS for approximate $35,000. We have tried contacting Redline Auto multiple time. No ones answers or returns messages. I apid $4890 for a warranty thru Penn Warranty (listed on my invoice) and this company ahs no record of my name or my vehicle so basically redline auto pocketed my $4890. Id like the $4890 returned as we have had to put $10,000 in this vehicle in repairs since purchasing it and now the transmission went out.

• Initial Complaint

  Date:04/03/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from redline on Dec 31, 2024, with an extended powertrain warranty (listed as **** ******** *******). At the time of purchase the check engine light was on, which their salesman acknowledged, and promised to have repaired. This was never completed despite multiple rescheduling attempts (due to weather). Their website states “all of our vehicles go through rigorous inspection and are reconditioned,” implying the vehicle was in good shape.
  On March 15, 2025, my vehicle broke down, transmission failure, and previously stated check engine issues. Mechanic confirms these issues pre-existed the sale of the vehicle, contradicting their inspection and reconditioning claim. Worse, Redline failed to file my extended warranty for the vehicle. I have called them repeatedly with no answer, ignoring my demands to activate the warranty and coordinate repairs promised to the vehicle.
  Either refund my purchase, or activate my warranty and coordinate repairs IMMEDIATELY.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car fallen of October. My 90 day tag was up December 25. I called before that date, asking about my title. I was told that it was sent the 23rd of December. Okay, so I waited the 45 days they said wait. I called this Friday, February 8th. They said they would investigate and call me right back. It's now Tuesday February 11th. I have called 4 times and all times been sent straight to voicemail. I'd like my money back I'm done wasting my time.

  Customer Answer

  Date: 02/12/2025

  I would like this complaint removed please. It was resolved. 

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle from the november 8th, 2024. After some hassle about a deal that they made for tires, 2 months went by. In which times we recieved contact twice asking for a paystub. Both time they were emailed immediately after that no further contact from the company. On january 7th our temporary tag had expired and we still had not received our title. We contacted the company via text message. No response we made several attempts to call and text but no response until january 23rd when we finally got someone to answer the phone. Our first payment was not due according our contract until February 8th, they have a 90 day no payment policy. On january 23rd, when they answered the phone they informed us they had the title. The following day we went to retrieve the title. We were met aggressively by two workers one being an owner ***** and the other a salesman named ****** They took me into a room and told me my truck I've had for 3 months is not funded and they were gonna take it back, I was shocked. I had the vehicle almost 3 months at this point. I asked to go outside to my husband and talk to him, I was beyond upset they followed behind me like I was a criminal, wlthreatened to call the cops. I asked why was I not contacted and told, they said they had and showed me one phone call that I never recieved and on text thst just said call me when you get this that I also never recieved. After aome talk they convinced us that they may be able to do a different deal for us. They took us both back and set up a new deal. Our original deal was as follows
  Purchase price- 19857.01$
  Interest- 11.75
  Finance charge -$7012.79
  2000 down payment for a total of 28,869.80
  The new deal the forced upon us was
  Purchase price-$25,027.42
  Interest- 18.99
  Finace charge- $17,899.08
  2500 down payment for a total of 45,416.50
  I believe it was a yoyo scheme, we were pressured and stunend into signing or being left stranded. After leaving I contacted an attorney. There is more to this.

  Business Response

  Date: 02/25/2025

  There was no YOYO scheme. We made a deal with the customer and it was dependent on the customer providing us paystubs to proof income. This was known from the very beginning, We attempted multiple time to get the information we needed to get the deal funded. The customer felt they did not have to provide the documentation. Either they did not make what they said, or something. Because just providing proof of the income they stated should not be that difficult. After 3 months and 1000s miles we told them we need it back if they are not going to provide the necessary documentation. We tried to go another route and the same thing happened. Did not, or could not provide the income proof. We tried multiple times to help the customer stay in the vehicle. The customer in this situation is out nothing, 0. We are the one who got hurt in the situation cause our vehicle is worth less now cause of time and miles. We feel trying two banks and giving the customer 3 months was more than fair

  Business Response

  Date: 02/26/2025

  We did reach out to customer, however, I do agree with her that we could have reached out more. We are always trying to get better, we are always acting in good faith. But we have to continually get better with our communication. We are definitely working on it. 

  Customer Answer

  Date: 02/26/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they still have not refunded the down payment that was made for the vehicle. They also have not attempted to make any contact what so ever about it. A complaint to the attorney general will be submitted, should they continue to withhold down payment.
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Redline sold me a lemon and also did not pay or activate my $3000 warranty. The day I brought my car home, it was only 2 hours when the check engine light came on. They took car back and had for 6 weeks. I went and picked it up again and they said everything was good. Four days later the check engine came on again and I paid to have that fixed, The 3rd time check engine light came on it was timing chains. That is when I found out Redline had took my money but had not activated my warranty.

  Business Response

  Date: 01/21/2025

  We understand the issues, we want to work with the customer to make it right. ***** will reach out to customer

  Customer Answer

  Date: 01/28/2025

  Redline still has not contacted me as of 1/28/2025.  On 1/28/2025, I emailed Redline and asked them to respond with a plan of action to resolve this issue.  I told them that if I had not received a response by 1/30/2025 at Noon, I will seek legal counsel.  I have prepared a letter to legal counsel if Redline will not respond.  

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Redline to trade my F150 and needed an even trade for something. Was looking at a Jeep Cherokee but they said it was too much so looked at a Jeep Compass. Signed all the paperwork and took the Jeep home on July 17th. 24 hours later the engine came on so I took it back and they ran the codes said it could be the O2 senors or the catalytic converter but we will change the O2 sensor for you. So I made the appt to come have it fixed on that next Monday. When I went nobody knew what I was talking about and ***** wasn't there. This went on for a week so I took it to Briggs where I found out it was the catalytic converter which was on recall so Reline should have caught this when doing there so called inspections they do. Then before getting my title my brakes started making noises so I took it to have them looked at $1300 worth of brakes that needed repaired which I couldn't have done all that damage in a month! I did go talk to **** which he was nice about it said he would fix the brakes. So I took it to them to fix. Next day after getting my Jeep back started hearing the noise again took it back to who checked it before and Redline only fixed half the brakes which **** said he would fix the brakes NEVER said half the brakes!
  Also not paying attention to the mileage ***** wrote down on the paperwork until I got the title, he wrote down the mileage of the Jeep from the title which means my 1000 mile 30 day warranty expired as soon as I drove off the lot because the Jeep had way more mileage then the miles on the title.
  I went to a real dealership and traded Jeep that was never safe to be put on the lot to sell and will tell everyone I know to never buy a vehicle from Redline.
  Obviously the 3 Inspection they do they don't do very well or at least brakes are not something that are important enough to Inspect!!!

  Business Response

  Date: 10/08/2024

  ***** purchased a 2016 Compass, she took it on several test drives. She was very happy with the purchase, we did hear from ***** about a week later  ***** stated that she took it to a repair shop for the brakes and they quoted her over one thousand dollars.  We told her even though brakes are NOT covered under our 30 day  50/50 powertrain warranty. Which we went over at the time of the sell, that we would still  help.   She brought in and we replaced the front brakes, rotors, and o2 sensor.  At the time of the sale no lights were on the vehicle, but with used cars one week could be fine and next week they could have issues. We did not fix half the brakes, we took care of it all, Redline always tries to be more than fair.  She was happy and left, that was the last we heard from *****

  Customer Answer

  Date: 11/06/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: obviously they don't even know which customer they are talking about. For one I only tested drove the vehicle once not a few times and I didn't take the vehicle to my mechanic I took it to a dealership because you guys wouldn't help me when I only had the vehicle a week. I changed my mind I would at least want some of the money back from all the hassle between dealership, getting brakes looked at twice and bringing it to you guys at least twice a week for the first month and getting nothing done from you. I would like $2000 for all the hassle.
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 11/19/2024

  We pride  ourself in are customer service, but we also cant just hand out money.  We defiantly remember  ***** Brazzle, and we went above and beyond for her.  We did brakes and o2 sensors for her even though it wasn't covered under our 50/50. 

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its been almost 2 months and i haven't received any of my paperwork my contract or my title. More than that I've been trying to get them in contact with my mechanic and they haven't been responding. If i get a ticket for expired tags ill be forced to bring my lawyer into this for financial difficulties.

  Business Response

  Date: 08/29/2024

  This is in response to ***** ******* ***** ****** bought a vehicle from Redline Auto on 7/13/20204. At that time he received copies of all of his paperwork from the finance manager.  Mr. ******** title was sent out on 8/27/24 and he received the title on 8/29/24 (***** Tracking #************) Mr confirmed he received the vehicle title today on 8/29/24 at 2;20pm via a phone call.  Mr. ****** received his title 2 weeks before his 60 day temporary tag expires. We gave Mr. ****** adequate time to get his vehicle registered. 

  Customer Answer

  Date: 08/29/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from them about 6 or more months ago. I've contacted them to get my title once every week an then my 60 day tag expired so they gave me a dealer tag to drive on. After 4 months I contact the dmv who gave me a number for the state an someone got ahold of me. It's been 6 or more months an I still haven't gotton a tittle for my car an nobody wants to tell me what's going on.

  Business Response

  Date: 08/21/2024

  We are working on the title. Sorry about the trouble. The title is coming from tennessee. They are very difficult to work with. We did get info from them that they were going to mail this week. We sent the packet to them for the third time, they assured us it will be ready soon. That's all the info they have given us, So not to long now I hope. However, if customer would like, we will buy the vehicle back. We are doing everything we can working with the DMV in Tennessee. so sorry for the trouble, again, we will do what the customer wants. If he would like for us to buy it back we sure will. But if can wait just a little longer the title will be here. We will give him some free gas and oil changes if he wants to wait. 

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Scion iA from redline on August 2nd,. I paid in full at the time of purchase. Due to living in Oklahoma, shipping was necessary
  
  The Finance Manager assured me that the car and all other necessary paperwork would be delivered to me by August 5th. The vehicle arrived around 8:00 pm that day, but there were no documents included in the shipment.
  
  I contacted the dealership to inquire about the missing paperwork. I was informed that the dealership did not have the title and they were unsure of when it would be available. They promised to contact me with updates on the status of the title and other missing paperwork.
  
  While I did receive an email containing a temporary registration tag on Aug 6th, this was the only correspondence initiated by the dealership throughout this ordeal. Concerned by the lack of updates and about the missing paperwork, I contacted the dealership again on August 8th.
  
  It was then that i was admonished for my inquiry and was falsely assured that the title would be mailed the following day, August 9th, or Monday, August 12th, at the latest
  
  Given the previous lack of communication and broken promises, I sent a follow-up email on August 13th requesting tracking information for the paperwork. I did not receive a response
  
  On August 15th, I called the dealership again to inquire about the tracking information for the paperwork. My inquiry received profanity-laced insults and no further information other that that it had been mailed the previous day (the 14th) nearly a week after the second promise of shipment.
  
  the dealership also promised to reimburse me for a bad tint job, and a faulty infotainment unit. I have not received this.
  
  As a result of the their lies and unprofessional conduct, I am now in possession of a vehicle which lacks proper documentation. This has caused me considerable stress and inconvenience. I have also been subjected to extreme levels of disrespect and unprofessionalism by dealership employees

  Business Response

  Date: 09/09/2024

  We are really not sure what the problem is here., No one lied about title work. It is 60 days, that's why he got a 60 day tag. We sent the paperwork to him in less than 2 weeks after sale. There was a mistake unfortunately, we did not fill the title properly. That is our mistake, We paid for him to return it to us. This illegal talk about not owning, I have no clue what customer is going on about. We sent money paying for the things we said we would pay for. We paid for everything we said we would. 

  Business Response

  Date: 09/24/2024

  We are not going to argue with *** ***** regarding the legality or what ever he is saying. We have sent him the money that was agreed on (more than what was agreed) this is nothing we have stating we were going to pay for the info center. He is correct that we missed a signature on the title, however we have sent paid for overnight envelopes to cover this. We are not sure what *** ***** is being so difficult, we understand sometimes people like to take their frustrations out on us, comes with the territory. We are saddened that *** ***** is not happy, however, we feel we have done what we can to remedy the mistake we made on the title at this time

   

  Customer Answer

  Date: 10/01/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because this dealer is lying :) 

  It seems they need to go back to sunday school to learn the lessons of integrity, honesty, and respect. While they do that, I’ll be enjoying my refund as ordered by the Kansas Department of Revenue. 
  
  
  
  Sincerely,
  
  
  ******* ****** 

  <3

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from redline auto plaza and within 40 something days the transmission went out. There warranty is 30 days 50/50 so they spoke to there warranty company and where able to help us with it even tho it was out of the warranty we had to pay $2,000 to get the transmission fixed. When that happened there mechanic passed away so they had found a mechanic to fix the Jeep the mechanic that replaced the transmission damaged our car a tree branch fell on it and dented it he didn’t bolt up the transmission all the way it was missing 4 bolts he didn’t put a piece back into the car which made the car shift hard and everytime we would break in the car it would jolt us forward Russ the guys that sold us the car also told us that the motor wasn’t mounted. we had the car for 3 hours after we got it back from being “fixed” took it right back due to noticing the damages and how it wasn’t fixed. Redline asked the mechanic what happened they told them it was a tree branch that fell on our car. Then we got our car back and we had it for maybe 2 weeks since it was “fixed” and we had just put the last of our money into gas and I went to start the car it wouldn’t start it was saying service transmission I couldn’t move the car at all. Redline towed it back to there shop and looked at it did not mention once to us that we would be charged for them diagnosing it. We got told that the jeep has electrical problems now and that the mechanic has only ever seen that happen when a car gets flooded. Then he said they wouldn’t work on the car bc of the electrical problems. That we could trade it in for $8,000 and we had to bring the loaner car back by the following Monday. So I had made a comment about how are they still in business on a Facebook post and they got mad about that called me and told me that I needed to bring the loaner back by the end of the day or else they would report it stolen and to get my car off there lot or else they’d have it towed.

  Business Response

  Date: 07/30/2024

  On 02/23/24 **** ******* purchased a 2014 Jeep Cherokee. Approx. 37 days after that purchase she called to report that the jeeps transmission went out and stated "I know were outside the warranty offered by the dealership but will you please help us fix it" We agreed to help under our 50/50 dealership warranty. We had the vehicle towed to our dealership and began work on the vehicle. During the time were working on the Jeep a storm came through and the Jeep was damaged. when we turned the jeep back over to **** ******* she did report some issues with how it was running. They paid us 1700 to fix the transmission even tho the agreed price was 2000. She stated constraints as to the reason for the less payment and stated that she needed to pay for the registration. We inspected the vehicle and noticed some things were done poorly and some other things needed to be replaced. We took full ownership of those issues and fixed them at not cost to **** *******. During the time we were fixing those issues we also provided **** ******* with a vehicle to drive at no cost. **** ******* stated to us during this time that she was unsure if she wanted to keep the Jeep and asked us if she could return it. We said no but were welcome and happy to allow her to trade it in for fair market value. Approx. 16 days after **** ******* took the jeep into her possession she called us and stated that they were at a gas station and the jeep "would not move and was throwing warning lights on the dash that said service transmission" We said okay and told her we would look into the issue as the transmission was under warranty. This was after **** ******* made it clear to us she didn't want to keep the Jeep and after a massive storm in the area that flooded a good portion of our area and surrounding area. We towed the Jeep back to our shop at no cost to her and began to look into her claims. Right away our mechanic stated that it was not a transmission issue but a electrical one. He stated that he has only ever seen this when someone drives through a large body of water. The Jeep would not communicate with any systems. We informed **** ******* of our findings and told her again that we would accept the Jeep on trade for fair market value but we would not fix the issue for her as it was not related to the transmission was out side of our dealer warranty and was a electrical issue. We informed **** ******* that we would tow it any where she chose at no cost and that we would give her the weekend to decide but we needed out loaner car back by Monday. The following day we were alerted to a Facebook posting that **** ******* commented on that stated "So were not the only one dealing with bull shit from this company? How are they still in business?" This took our entire team by surprise because we had gone above and beyond for **** ******* and her family through this entire ordeal some 5 months after she bought her car, we gave her a loaner at no cost, fixed other issues, not transmission related at no cost, and put a transmission in the Jeep for her for only 1700, 300 short of our original agreement. We called **** ******* and told her that due to her comments on a social media site (that she had every right to make) we were no longer going to be helping her and that she needed to return our loaner and pick up her Jeep. Later that evening **** ******* arrived at our dealership with the police and 6-7 other people, the people in **** ******* party begin yelling and screaming at our entire team and disrupting business, they also threated our team. At this point we told them they needed to leave or we would contact the police to remove them from our property. We feel that we have went above and beyond our standard dealer warranty that was explained and signed at the time **** ******* purchased the vehicle and at this time no refund is warranted.