Business ProfileforTruHome Solutions, LLC

I am reaching out to file a formal complaint against TruHome Solutions Mortgage Services due to significant issues related to my mortgage escrow account and home insurance coverage. For the entirety of 2023, I was unwittingly paying for two homeowner insurance policies - one with ******* Insurance and another with **** **** Insurance - due to a critical oversight and lack of communication on the part of TruHome Solutions. This oversight came to my attention only after reviewing my financial statements, at which point I realized the duplication in insurance coverage. The direct consequence of this was a significant financial burden, as I was not only paying premiums for two policies but also faced an escrow shortage, resulting in an increase of approximately $350 to my monthly mortgage payment. This situation has placed an undue financial strain on my household, elevating my monthly expenses unnecessarily. Therefore, I am appealing to the BBB for assistance in resolving this matter with TruHome Solutions. My desired resolution is: A full reimbursement for the unnecessary insurance premiums paid due to the overlap in coverage. An adjustment to my escrow account to correct the imbalance caused by the duplicate insurance payments and to revert my monthly mortgage payments to their appropriate amount. A formal apology from TruHome Solutions for the oversight and the financial stress it has caused. I have attached documentation supporting my claims, including payment records and correspondence with both TruHome Solutions and the insurance companies. I am prepared to provide any additional information needed to facilitate a resolution to this matter. I appreciate your attention to this complaint and look forward to a satisfactory resolution. Sincerely, ************ * ****************** * ****************** ******* ********* ****** ** ************** ******* ********* ******** **********