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Complaint Details
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Initial Complaint
12/19/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
New build home purchase - 9/15/2020 Structural Foundation and water issue - 9/19/2020 A few days after I closed on my new build home we found a significant puddle of water on the kitchen floor. My dad went to the basement and saw water was leaking from the ceiling. I let the builder know there was a leak and they responded right away and it was a very big deal. The owner of Rodrock said they were not happy about it and they would fix it right away. They sent out workers 2 days later first thing Monday morning. The workers stated there was an issue with the wall/foundation and in turn was causing a water issue. When the worker was done he stated the issue was fixed. Since moving in I have had the exact structural foundation and water issue in the exact same place that they supposedly fixed. I have tried to rectify the situation multiple times by calling the customer service number for the builder - ************. I’ve called several times and no one answers the phone and when leaving messages no one calls you back. I’ve emailed back and forth with ****** ****** regarding the structural issue and water issue and she has been less than helpful. Her response was not helpful as she stated they don’t even have it on record when they fixed the issue on 9/21/2020. It’s very concerning that Rodrock doesn’t keep record of issues they fix. Rather than having someone come out and look at the work they completed then ****** would rather minimize the situation and that I need to go buy caulk and caulk it. I’m not a professional home builder nor is it my responsibility to assess an issue that is the builders responsibility. I have kids and the reason I bought my home was to be able to finish the basement. Since this problem has not been resolved I’m afraid there could now be a mold issue. I did ask ****** to have a supervisor contact me and no one from Rodrock has reached out to me at all. I will not be satisfied until the issue is fixed and the job is completed correctly.
Business response
01/04/2024
***** *
Our service and operations teams have been in contact with you. We are in the process of scheduling a date and time to review your concerns at your home. Our service team will continue to be in touch moving forward.
Best regards,
Rodrock Homes
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.