Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Victorian Trading Company has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileVictorian Trading Company

            Gift Shop

            Additional business information

            Believed to be out of business:
            According to information in BBB files, it appears that this business is no longer in business.
            See all additional business information

            Contact Information

            15600 W 99th St

            Lenexa, KS 66219-2900

            Visit Website
            (844) 724-2340

            Customer Reviews

            2.37/5

            Average of 41 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            40 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Online and catalog sales of gifts and novelties including antique replica home decor, collectibles, furniture, apparel, jewerly, and paper products.

            Business Details

            Location of This Business
            15600 W 99th St, Lenexa, KS 66219-2900
            BBB File Opened:
            6/21/2000
            Business Started:
            1/1/1988
            Business Incorporated:
            6/17/1993
            Type of Entity:
            Corporation
            Alternate Business Name
            • The Victorian Paper Company
            Business Management
            • Ms. Susan Lasater, Customer Care Manager
            • Mr. David Frankel, President
            Contact Information

            Principal

            • Mr. David Frankel, President

            Customer Contact

            • Ms. Susan Lasater, Customer Care Manager
            Additional Contact Information

            Fax Numbers

            • (800) 724-7697
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            40 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/24/2023

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            On 11/30/2022 I ordered *** ** *******  BIG TOP CIRCUS CANDLE HOLDERS (SET OF 12) for $19.95. On 12/20.22 I received a message "You approved an order to Victorian Trading Co on November 30, 2022 for $145.50 USD. Victorian Trading Co has updated the total amount of your transaction. Your new total is $153.09 USD. See below for details." There was no reason for this increase in charge, none was given other than they sent the new total to my PAYPAL account. When I finally received the order, I did not like the Circus Candle Holders and sent a message to Victorian Trading Company, asking for a return slip, so that I could return them. They sent an email message on 12/30/2022, 1:52 PM as follows: **** *********, We would like to acknowledge that we have received your request and a ticket has been created. A support representative will be reviewing your request and will send you a personal response as soon as possible; typically in less than 72 hours. Thank you for your patience. Sincerely, Victorian Trading co Customer Care I have never heard from them since. It is now February 24, 2023. Please advise. Thank you, ******** ********
            Read 39 More Complaints

            Customer Reviews

            41 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Julie C

            03/02/2023

            Tellement dsolant ! Mme ** a me cotait plus **** cause du taux de change (******** $ ), j'adorais me procurer de beaux objets chez Victorian Trading Co. Ils vont certainement me manquer ??
            Read 40 More Customer Reviews

            Local BBB

            BBB of Midwest Plains

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.