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Business Profile

Epoxy Floor Coating

Etek Custom Coatings, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Epoxy Floor Coating.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with the company to put a coating on our basement floor. We specifically had the owner out to our house as we had a pool table in the basement. He assured us that his team would move the table around the basement in order to complete the job. Instead the team put the coating down and the table was stuck to the floor. The owner came back and we assisted them in getting the table moved but it was broke in the process. The team again worked around the table and said the project was complete. When we were finally able to fully move the table ourselves we could see there were places that the job was not completed correctly. I called the company 3 times and emailed 3 different individuals multiple times in order to get it fixed. They provided us a warranty which as far as I can tell means nothing if they don't ever reply back to you. I tried to go by the location listed on the website but couldn't find them there. The project was started on August 26th. We paid $3,790. In all my correspondence all I have asked is they fix the issues. I haven't asked to be reimbursed for the broken pool table. I would like to know how a company can issue a warranty and then never reply to any of my attempts to reach them.

  • Initial Complaint

    Date:10/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired ETEK Custom Coatings on 8/30/24 to put a custom coating on our garage floors of our new house before we moved into it. They unfortunately put the wrong color floor down. I spoke with Abe over the phone after the completion of the project and he assured me that he would text or call me later that day with an amount to credit us due to their mistake. It has been three weeks and I have called and left no less than FIVE message with the receptionist in the office for Abe to please call me back in reference to the credit he sees fit. I am not asking for a refund but for some sort of credit as they did not do the job that we paid for. The company's cunstomer servive is NON-EXISTENT, so I am seeking help from a third party and filing a complaint with the BBB.

  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** the owner seems like a great guy and says all the right things on the front end. If there is an issue he is unreachable and will avoid you.

    This floor is unsafe and the own will not stand behind his warranty

    You can see from the pictures that this coating did perform as promised. These pictures are from less than a year of wear. I would strongly recommend finding a different provider.

    Business Response

    Date: 09/12/2023

    ***** ****** has reached out to us in the past regarding his floor. However, it was not regarding the floor not performing other than it being "slippery." While our warranty states the floor is not our responsibility when it comes to being slippery, specifically when wet, we came in and added additional texture for him. Keep in mind, this is for an auto shop that has oil and grease spills and constantly pressure washed making the floor wet. ETEK has and always will back up our warranty and in this case we went above what our warranty states. If there are issues regarding the floor in terms of chipping or peeling we are happy to address.

    Customer Answer

    Date: 09/21/2023

     Complaint: ********



    I am rejecting this response because:

    Please see the attached pictures, This is clearly and issue beyond just being slippery.  See the unanswered texts where I ask to meet with ***.  We added a drainage trench and water to wash the floor regularly after this was installed.  As you can clearly see this is poor quality and customer service.  His contract clearly states a warranty and he needs to stand behind his work 





    Regards,



    ***** ******

    Customer Answer

    Date: 09/28/2023

     

    Complaint: ********



    I am rejecting this response because:

    Please see the text image I send.  I have made many attempts to contract *** including texting, calling, and stoping by his physical location.  He will not return my calls to rectify the floor, which you can see from the earlier photos provided is flaking and peeling.





    Sincerely,



    ***** ******

    Business Response

    Date: 03/08/2024

    Install manager stated he has called ***** twice to set up a time to do a test area on the floor and he has not received a call back as of 1/16/24 to schedule a time to come out. Screenshot attached showing last call log.

    Customer Answer

    Date: 03/14/2024

    More lies by **** He agreed with terry to come out and fix the floors on 1-1.  He did not respond.  Here are the text messages. 

    Business Response

    Date: 04/11/2024

    Etek Custom Coatings is willing to come out on any of the following days. At this time, below is the current appointment times they have available:

    April 26th at 8am

    April 30th 10-noon

    May 17th 11:30-1:30

    If you could please let us know which day and time works best for you. 

This business is not BBB accredited.

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