Business ProfileforCarGuard Administration Inc.

On 2/2/2024 my vehicle had something leaking. I took it to a local repair shop and was advises it may be the water pump. I was advised that coolant was put in to the vehicle and it was operable and safe to drive. I called this warranty company to verify that it was a covered part and was advised that it was. I informed the agent I took immediate action and ensured that the vehicle could still be driven. I asked if it was ok to still drive due to needing to find an ASE certified repair shop per my contract. The agent stated that I could still drive the vehicle. She was also informed that no visible leaking was present at that time. There was no time limit or mileage mentioned. Section III I'm my contract states " Prevent further damage. Immediately take action to prevent further damage to your vehicle. The operator of your vehicle is responsible for observing vehicle warning lights, gouges, and sensory items that indicate a potential breakdown. Upon observation, must immediately arrange for the vehicle to be diagnosed". The leaking stopped, there were no lights on and gauges all were working properly. It did take time to get into an ASE shop. Once I did and repair facility called, they denied the claim saying the amount of time and mileage. After calling multiple times, I requested management review the call. They called me back today and said it is not approved for claim. I explained that their agent agreed I could drive my vehicle and at no time was I informed to not drive or given a time limit or mileage limit. I explained of the conversation that I had with their agent and thay contention was dismissed. The call manager just kept saying this was reviewed by multiple managers and they are sticking with the original denial. I asked for their legal team information and asked if they would also review the call and was told bo they would just go by what the manager stated. How do I know this was reviewed? She could not even verify specifics of the call reviewed.