ComplaintsforAlphex Firearms
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Made an online transaction for $****** on July 11 2022 but never received the product. The website (https://alphexfirearms.com) can not be found by my server now and no one will contact me via email or phone to resolve this.Initial Complaint
07/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
placed order online and per merchant request paid via *****. Have not received any answer to multiple inquiries about the merchandise.Initial Complaint
05/20/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Alphexfirearms.com is a scam website. They offer hard to find reloading supplies as in stock and ready to ship. I ordered on 2/12/2022 order #***** for the amount of $******. Paid by *****-BIG MISTAKE. They do not offer any other ways of paying. I should have known better. They did not send or respond to communications after paying for the order. They need to be removed from ******, but I can't figure out how. Maybe the BBB can.Initial Complaint
05/06/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
April 19, 2022 order was placed in the amount of $ ****** for ammo Paid via *****. Seller states order is processing. Now they dropped me from web sight .Initial Complaint
05/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I placed an order with this company for some #11 CCI percussion caps, the order amount totaled $******. The funds were sent through ********. Order was placed on 02/23/2022. Funds were sent to a person using the user name Quinnpop with ******** name ********. Received no follow up on the order which never shipped. Attempted to check status today 05/05/2022 and the website has been suspended.Initial Complaint
02/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This transaction started 2/12/22 and first contact as Alphex Firearms could not provide the info needed for the ***** account. Was sent second contact info, Kiara ******, #**********, was given info that worked to complete an order #***** for $******. Of course after repeated attempts no more contact.Initial Complaint
01/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered items from the company and paid. Know they won't answer and I haven't received anything from them.Initial Complaint
01/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Placed an order with alphexfirearms.com for $******. For a month it showed processing. I attempted to follow up via email, phone, website chat and text. Never responded. Filed a fraud complaint with my credit union and internet crime complaint center.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
16 total complaints in the last 3 years.
0 complaints closed in the last 12 months.