Business ProfileforChateau Avalon

As my husband and I were eagerly anticipating a getaway to celebrate our anniversary, our experience unfortunately fell short of our expectations. We had booked a room with a hot tub, envisioning a romantic evening soaking in warm water and enjoying each other's company. However, the hotel was experiencing maintenance issues, resulting in a complete lack of hot water throughout the premises. This unexpected setback immediately dampened our excitement and left us feeling incredibly disappointed. Furthermore, the state of cleanliness in our room was unacceptable. False eyelashes were left on the nightstand, and the surfaces were coated in dust, indicating a lack of attention to detail in housekeeping standards. Despite the inconvenience, we decided to make the best of the situation and checked out in search of alternative accommodations. However, what should have been a weekend filled with celebration and joy turned into a stressful ordeal as we scrambled to find another hotel with availability on such short notice. The inability to enjoy the amenities we had looked forward to, coupled with the time and effort spent trying to salvage our anniversary plans, cast a shadow over what should have been a special occasion. Instead of creating cherished memories together, we found ourselves preoccupied with logistics and frustration. While we understand that maintenance issues can arise unexpectedly, and cleanliness oversights can occur, the lack of proactive communication or attempts to remedy the situation left much to be desired. As paying guests, we expected better service, accountability, and hygiene standards. In conclusion, our anniversary weekend at was not the romantic escape we had hoped for. We sincerely hope that the management takes steps to address these issues and improve the overall guest experience for future visitors. **hotel continued to run breakfast as well as bar, seems to be health department concern!