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          CinderBox Chimney Services has 1 locations, listed below.

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            Business ProfileCinderBox Chimney Services

            Chimney Cleaning
            BBB accredited business

            Contact Information

            675 S Main St Ste 400

            Zionsville, IN 46077-1661

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            Visit Website
            (317) 442-8440

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/17/2015

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Full Service fireplace and chimney service company located in Zionsville Indiana

            Family run business

            Chimney inspections and sweeps, service, and sales

            Products & Services

            Gas and Wood Stoves, Inserts, Fireplaces, Gas Logs, Fireplace Accessories

            Business Details

            Location of This Business
            675 S Main St Ste 400, Zionsville, IN 46077-1661
            BBB File Opened:
            7/17/2015
            Years in Business:
            9
            Business Started:
            6/3/2014
            Business Incorporated:
            6/3/2014
            Accredited Since:
            7/17/2015
            Type of Entity:
            Corporation
            Alternate Business Name
            • The Cinder Box
            • J & KW, LLC
            Business Management
            • Ms. Kathleen Wilensky, Co-Owner/Managing Member
            • Mr. Jeffrey Wilenskly, Co-Owner/Managing Member
            Contact Information

            Principal

            • Ms. Kathleen Wilensky, Co-Owner/Managing Member
            • Mr. Jeffrey Wilenskly, Co-Owner/Managing Member

            Customer Contact

            • Ms. Kathleen Wilensky, Co-Owner/Managing Member
            Additional Contact Information

            Phone Numbers

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            Industry Tip

            BBB Tip: Hiring a chimney sweep

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Diane W

            11/15/2022

            Looks like most of the reviews for Cinderbox are outdated. Adding my recent experience: Took about 3 weeks to get an appointment. Tech came and said fireplace was fine after he looked at it and turned it on. Tech said we could call for a year after service. Flame diminished about 20 minutes after he left. Called to ask about it. The arrogant, condescending gentleman that I spoke with was not helpful and really not interested in providing any kind of customer service. Said there was only so much they could do, but since they did nothing other than turn on the fireplace that was a ridiculous thing for him to say. If I could give less than 1 star I would because to pay almost $200 for nothing is outrageous. I am disappointed to the point of tears.

            CinderBox Chimney Services Response

            11/16/2022

            *****, I will be calling you to confirm you would still like the free return visit you set up during your follow up phone call with the technician who was at your home. That visit is currently scheduled for 2 technicians (himself and another technician) to come back to your home (again, at no charge) on Dec. 13th. During the follow up call, he explained there are a couple reasons this could have happened after he left, but could not have known while he was there as no issues presented while at your home. The technician who was at your home inspected your unit (as requested). This included making sure the unit was functioning properly, clearance to combustibles were met, checked for any gas leaks and recommended a C/O detector. (As stated in your report).

            Local BBB

            BBB Serving Central Indiana

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