Business ProfileforProject Management Academy

Date of transaction: April 14th, 2022 Amount Paid: $1,995.00 What the business committed to provide: The ability to obtain a *** certificate by way of their boot camp training. Offering a 120 Day money back guarantee if one fails the exam 3 times.Nature of the dispute: Nowhere during the ******************** process is it disclosed or warned that to take the *** Certification Exam, one must already possess 5yrs of managerial experience or 3yrs, plus a bachelor's degree. The latter requirements were made known to me the moment I attempted to register for the *** Certification Exam, rendering me unable to take said exam. I have repeatedly addressed the misleading information via email and have only requested they refund the course fee I paid in full upon enrollment. Not once have they acknowledged my claim nor my suggestion to remedy the critical flaw in their ******************** process, which occurs in multiple online paths. They refuse my refund request on the grounds that I must take and fail the exam three times before honoring their money back guarantee. Their training program is designed for a select group of individuals, yet their paid online ads are Designed to attract the general public looking to gain a quick and marketable skill. And their money back guarantee is what seals the deal.Whether business has tried to resolve problem: In lieu of the refund they have offered learning materials to prep for the junior version of the *** Certificate and stated my training hours will not expire. Also, upon completion of the suggested course and the fulfillment of the requirements previously listed I could then pay an additional $635 for a refresher course of which I am seeking a refund now. All this resulting over the course of at least 5 years.