ComplaintsforEvan Todd Aveda Lifestyle Salon & Day Spa
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/11/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
2 1/2 years ago during Covid I received a gift card in the amount of ****** for ***************** Salon and Spa in ************. Due to the illness over the last couple years I was unable to redeem my gift card. Since the ************ ******* Salon has closed its door. However, there is an ***************** Salon and Spa in ********* ******* and they will not honor my gift card. Is there anyway I can get some assistance with this matter?Initial Complaint
10/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought $1000+ of gift cards during a promotion. The business shut down during covid and terminated its lease downtown.Upon contacting the business several times I was told they were not issuing credits but could still be redeemed for services at their other location.Called today to schedule services, if they were still not issuing credits, and was told they are no longer honoring any of these gift cards in any way. Admitted I was one of several who had been calling to inquire.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.