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          Great Lakes Heating, Air Conditioning & Electrical has 1 locations, listed below.

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            Business ProfileforGreat Lakes Heating, Air Conditioning & Electrical

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.08/5stars

            Average of 12 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/14/2013

            Years in Business: 67

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            This firm offers heating & air conditioning service and installation, duct cleaning and water heaters.

            Business Details

            BBB File Opened:
            3/26/2002
            Years in Business:
            67
            Business Started:
            1/1/1957
            Business Incorporated:
            1/28/1982
            Accredited Since:
            3/14/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 002301-22 for this business, issued by County Contractor

            These agencies may include:

            County Contractor

            Type of Entity:
            Corporation
            Alternate Business Name
            • Great Lakes Heating
            • Great Lakes Heating & Air Conditioning
            Business Management
            • Mr. Michael Ritter Jr., Owner
            Contact Information

            Principal

            • Mr. Michael Ritter Jr., Owner

            Customer Contact

            • Mr. Michael Ritter Jr., Owner
            • Abi Joyner, Administrative Assistant

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/28/2022

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            Our furnace stopped working Thursday evening Feb. 24th. ****** from Great Lakes arrived the next morning and reset the furnace quickly & got it to re-ignite. After spending some time with the thermostat and the furnace, he wrote a full list of suggested actions which totaled near $1,000. A $185 membership was brought up to help bring the cost down and provide regular maintenance. I explained that I just needed the bare minimum to keep the kids warm and the furnace working. ****** responded that the must do items were all priority and the membership would bring the cost down. So I agreed, and paid a total of $671 dollars to have a sensor cleaned, the burners cleaned, and a filter changed. We were also given a quote for a $300 new thermostat even though ours was only 5 years old (and come to find out later, just needed new batteries). The next day the furnace stopped working again (Saturday Feb. 26) We didnt realize until late when it was getting cold again, so called Great Lakes Sunday morning Feb. 27. **** came in, reset something, which again immediately caused it to light and he left. He was in my home less than 5 minutes. Not fifteen minutes later, the furnace again shut off and did not turn back on. I called a completely different professional not contracted by Great Lakes who arrived at 3:30pm. He checked inside, explained how the manual for the furnace comes with a way to diagnose most issues and pointed at the blinking light and the manual. The manual explained that the flashes meant the low pressure switch was stuck. He easily corrected it, everything he did was done under an hour. The furnace has been working without issue since *** was here. Great Lakes sent two different technicians and neither one properly diagnosed the problem. I spent $671 for services absolutely not required, nor did they fix the issue. I want to cancel the membership I felt coerced into, as I will not work with them again, and I hope they stop taking advantage of their clients.
            Read More

            Customer Reviews

            12 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Margo S

            12/03/2023

            We have been with Great Lakes for over twenty years now. Their staff are friendly and professional, and do excellent work. Recommend most highly!

            Local BBB

            BBB Serving Northern Indiana

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