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Business ProfileforSwagtron
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Swagway X1 HandsÂFree Smartboard selfÂbalancing scooters purchased at any time during September 2015, through March 2016, sold by Swagway, LLC ("Swagway"). The product is commonly referred to as "hoverboards." Hoverboards have two wheels at either end of a platform and are powered by lithium ion battery packs. The Swagway brand X1 has "Swagway" printed in the front and comes in gold, black, white, blue, green, red, or pink.
Swagway X1 units subject to the recall were sold at mass merchandisers, department stores, home improvement stores and others nationwide and online at Amazon.com, Modells.com, Swagway.com, Target.com and other online retailers from September, 2015, through March, 2016, for between $400 and $500.
Products not included in the recall are: (1) X1 HandsÂFree Smartboard selfÂbalancing scooters purchased directly online from Swagway after February 1, 2016, and (2) X1 HandsÂFree Smartboard selfÂbalancing scooters which already received a battery retrofit under warranty (if your X1 has a 6Âdigit number at the center bottom of the unit, it has already received the battery retrofit and is not covered by the recall). Potential Hazard: The lithiumÂion battery packs in the Swagway X1 may overheat, posing a fire hazard.
Remedy: Customers who purchased Swagway X1 at any time during September, 2015 through March, 2016, should immediately discontinue use and may elect one of the following remedies: 1. Repair. Return the unit to Swagway. Swagway will install a new UL certified battery pack in the unit and return your unit to you.
2. Credit. Return the unit to Swagway. Upon receipt of the unit, Swagway will issue a credit to you for $200 to be used towards the
online purchase of a new UL 2272 certified Swagtron T1 or T3. The credit will be valid through December 31, 2016.
Swagway will cover all shipping costs, whether you choose option 1 or option 2 above. If your unit is included in this program, Swagway will provide you with instructions on how to return your unit.
This process may take between 6~8 weeks to complete. Consumer Contact: Swagway tollÂfree at 1Â866Â248Â5302 from 9 a.m. to 7:30 p.m. CT Monday through Friday For More Information, https://swagway.com/wpÂcontent/uploads/2016/07/CPSCÂRecall.pdf
At-a-glance
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Products & Services
Business Details
- Location of This Business
- 3431 William Richardson Dr STE F, South Bend, IN 46628-9477
- BBB File Opened:
- 11/24/2015
- Years in Business:
- 8
- Business Started:
- 8/15/2015
- Business Incorporated:
- 8/25/2015
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Swagway, LLC
- Swagway
- Hoverzon,LLC
- Business Management
- Mr. Stephen Kowalski, Director of Product Development
- Mr. Eric Music, Customer Service Representative
- Ms. Debbie Tan
- Mr. Nate Russo, Manager
- Contact Information
Principal
- Ms. Debbie Tan
Customer Contact
- Ms. Debbie Tan
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
59 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
24 Customer Reviews
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Most Recent Customer Review
Dwight L
04/14/2024
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