Customer ReviewsforKZ Recreational Vehicles

Failed to notify owners of recall concerning LP gas fittings subjecting owners to possible fire and explosion. This is a serious safety issue that simple communication could have resolved immediately and makes me question anything KZ states concerning quality.

**************** is horrible. We purchased a camper 6 months ago roof is splitting due to manufacturer defect and they refuse to fix it. Saying we damaged it. Hit a tree well if I hit a tree there would be denting but it is a complete split all the way down the side of the roof and wood is showing like the roof was pulled to tight. The place we bought it from is furious with them and has fought even asking where the damage is and they will not tell them. I will never recommend this company to anyone nor will I ever. purchase another thing from them. They donot stand behind thir product and there for are pieces of c*** They are rude and disrespectful to their customers. Buyer beware. Never purchase any kz product ever

Don't by a Sonic trailer by Venture RV (part of KZ). We purchased it in Jan 2021 and have only used it a handful of times. We asked on pick up from ****** RV about the bottom of the slide being about 3/4 to 1" out from the top when closed. They told us this was intentional for water run off. This weekend, we were camping and the slide wouldn't fully extend and would not go back in despite all of the attempts to retime and use the manual switch. When we took the facia board of the front of the slide, the slide floor buckled and the walls started to detach. After much ado to get it in so we could drive it to a repair facility, we dropped it off.We received a call from the technician asking us to come see what was going on. Well, the tracks for the slides were installed crooked so for the past two years its been pulling and twisting the slide when it when in. The columns were installed tilted out at the bottom, thus the slide sticking out at the bottom when closed. And, we learned, the crappy plywood facia was twisting too. That's why when we removed it to see under and get it closed to come home, it started collapsing. I've left messages and emails with Venture to no avail. I fully understand the warranty, but ************** says this is the WORST he has ever seen. Venture says, expect excellent customer service...that would include at least a call back. Buyer beware of shoddy craftsmanship. ***************************

Bumper to Bumper warranty is useless. I have a 2022 303QBSE, it's 7 months old. The shower leaks where the gasket is rotten. ** says that's a normal maintenance repair by the owner..Really!!!! It's 7 months old. Now I've gotta disassemble the entire shower to put new gaskets down on something that's ONLY 7 MONTHS OLD..

Had a great weekend experience in the Sportsmen 281BHSE, ample sleeping arrangements and easy towing and setup. Thank you KZ.

SAVE YOURSELF A LOT OF MONEY, DO NOT BUY A KZ DURANGO GOLD! Our 2019 KZ Gold started having issues with the rear seal on the living room slide out. After removal of the seal it was discovered that he slide out had been installed off center and the rear seal did not have enough clearance while the front seal had to much clearance. We made contact with ******* who manufactured the frame and slide out mechanisms to see it could be adjusted. They said that they could be adjusted but when I sent them pictures of how ours was mounted the said it could not be adjusted horizontally. In fact ******* said they had not ever seen a slide out mounted the way KZ had done it. KZ had welded the mounts in a way that no horizontal adjustment could be made. We then contacted KZ and the runaround began.. KZ insisted it was Lipperts problem, ******* insisted KZ had installed the slide out wrong. At this point it became clear that the slide out would have to be cut from the mounts and shifted, rewelded etc. KZ refused to accept any responsibility and declined to pay for the repairs. The double wiper seal used in the slide out is $400 for just the rear. This does not include installation this is just the seal. KZ is not who you want to do business with.

Another weekend camping trip with the sonic, absolutely love it.

We love the camper but not happy that they only give a one year warranty. Should of realized why, they stand behind their product.

We have a few things go wrong with our 19 foot KZSP Toy hauler and the warranty is no good.However, I must say the people in customer service are the best I have ever dealt with.They responded to my email within a couple of hours and assisted me promptly with my needs.Great customer service team!

Originally really liked this rv. The problem is the warranty is essentially garbage. They like to talk about how they have a quality product, which is true until its not. They take pride in their workmanship, until it starts falling apart. Then they just tell you, sorry but its out of warranty. So essentially they cross their fingers and hope that it stays together until the warranty expires. You would think that if they have that much pride they would stand behind their product, especially since my problem is structural in nature. Its not like did something, no its literally starting to fall apart. But all I was told was that its not something they cover.