ComplaintsforTactical Traps

• Initial Complaint

  03/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Husband purchased shelf roughly a month ago. Shelf came in within decent amount of time we received shelf on March 13th and we were communicated to in a fairly quick manner regarding updates so I will give them that. My husband was very excited about this purchase and we had high hopes when taking it out the box, very pretty. However upon receiving shelf it has been giving us issues since the very second we unlocked it. The shelf is much smaller than advertised which isnt the biggest deal I suppose but the latching mechanism does NOT work, the shelf gets stuck closed every single time you close it additionally it refuses to shut at least 3/5 times trying to do so. The return policy states they do not accept the return if its been used or mounted but you wouldnt realize the issues until you used it first time. Which of course we then realized the parts are cheap and plastic. We are very displeased with this purchase all together and hope to save others from making same mistake due to false advertisement. Shelves are cheap and DO NOT WORK.

  Business response

  03/22/2024

  Hi ******, we're not able to locate an order under your name, email or phone number.  We did try calling a couple times.  A voicemail was left on the first attempt to call and the following attempt resulted in a message stating our number was blocked by the receiver.  
  
  We're also not able to find any previous communication from you regarding the problems you've stated with the unit.  We'd like to help get this resolved but will need a way of contacting you.  If you'd like to send a phone number that can be called our staff will reach out.  Or you can call us at ************ or send an email to **********************************.
  
  Is it possible the foam insert was placed too close to the latch?  Do you have weapons or accessories in the shelf that could be bumping into the lock or LED light?  If you can email us a video of the unit opening and closing we can help troubleshoot the problem.  That can be sent to **********************************.
  
  We'll need this video and to attempt troubleshooting before we can submit your refund request to management for approval.

• Initial Complaint

  01/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Gun shelf I bought did not work from the second it was pulled out of the box. HORRIBLE build quality, low quality plastic parts. These are not what they are advertised to be. No mounting system whatsoever, they just tell you to run screws through the back. The back portion that mounts to the wall isnt even wide enough to mount on 2 studs. I would like to help people from making the same mistake of buying from Tactical Traps.

  Business response

  01/30/2024

  The shelf this customer ordered is one of our smallest units and it does not mount to two studs. For stability our items are mounted similar to mounting a kitchen cabinet and require the customer to mount directly into at least one stud with anchors on the opposite side when mounting the small units that are not long enough to mount to two studs. Written and video instructions are provided for mounting all of our products.

  We also offer a ***************************************************************************************** refund as long as it has not been used/altered.

• Initial Complaint

  04/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased one of the trap clocks as a Christmas gift for my husband in the middle of December. They charge your credit card upon order as it is supposed to be handcrafted in *******. After months of emails, phone calls, excuses I received my product in April. Upon opening the box I could quickly see how poorly the clock mechanism was. The hands had detached from the holding tape and were bent terribly. One would guess that the hands came from ***** and are the absolute flimsiest product. Needless to say the hands dont work because they are too bent and flimsy. They just fall to the bottom no matter how much I try to tighten and straighten them. Then the clock came with no directions for the trap. I am working on trying to locate some but would rather poke my eyes out than work with the customer service department or the manager. My recommendation is DONT BUY FROM THIS ******** COMPANY!! They are not worth the headache or the crappy product they put out!!!!

  Business response

  05/11/2023

  There have been several emails and attempted calls to the customer to assist in resolution and we are willing to assist the customer with this order:

  Email sent:

  2 months ago (Thu, Mar 2 2023 at 2:52 PM)
  
  To:************************
  Hi ****,
  
  I am having another clock sent out to you. I am so sorry the package was lost in transit. I have already filed a claim through **** Your replacement clock will be completed and shipped out to you by Wednesday March 8th. Please let me know if I can be of any further assistance and have a great day!
  
  Thank you for being a valued Tactical Traps Customer,
  Grace

  Phone: ************
  Visit ** at Tactical Traps
  FAQs  |  Installation Videos  |  Quick Start Guides
  Follow **  Facebook  |   Twitter  |  Instagram

   

  Email sent:

  13 days ago (Fri, Apr 28 2023 at 2:49 PM)
  
  To:************************
  Hi ****,
  
  I'm very sorry to hear that you are so unpleased with us and that you had such a bad experience. I understand that it is very frustrating to order a product and not receive the delivery on the expected delivery date. Unfortunately, these things do sometimes happen. We filed a lost package claim through *** and shipped a replacement. Upon tracking the replacement I see that it delivered on 4/12/23, I hope that the replacement delivered in good condition and that you are finally enjoying your new clock. 
  
  
  Please let ** know if your order did not deliver in good condition, we only have 30 days from the date of delivery to address any issues with ***. If you have any additional questions, concerns or need further assistance with your new product feel free to reach out to **, we're here to help.
  
  Thank you for being a valued Tactical Traps Customer,
  ****
  Office Manager
  Phone: ************
  Visit ** at Tactical Traps
  FAQs  |  Installation Videos  |  Quick Start Guides
  Follow **  Facebook  |   Twitter  |  Instagram

   

  Email sent:

  10 days ago (Mon, May 1 2023 at 4:36 PM)
  
  To:************************
  Hi ****,
  
  I called and left you a voice message, I would like to further assist you in any way that I can. I believe that there is some communication missing here that is causing some confusion. I see that we shipped the first item and that it was lost in transit and then we shipped a replacement that delivered on 4/12/23. Are you saying that the replacement delivered with damage? If so, will you please provide pictures of the 2nd item so I can look further into this for you?
  
  Thank you for being a valued Tactical Traps Customer,
  ****
  Office Manager
  Phone: ************
  Visit ** at Tactical Traps
  FAQs  |  Installation Videos  |  Quick Start Guides
  Follow **  Facebook  |   Twitter  |  Instagram

   

  Email sent:

  a few seconds ago (Thu, May 11 2023 at 11:26 AM)
  
  To:************************
  Hi ****,
  
  I called and left you a voice message again today, I'm very sorry I missed you and will attempt to call you back this afternoon. I see that you did speak with one of our staff yesterday and she emailed a PDF copy of the instructions for the unit you purchased; I'm very sorry if those were not included inside the package.
  
  
  I'm happy to assist you in anyway I can to troubleshoot and make sure the item is working properly.
  
  Thank you for being a valued Tactical Traps Customer,
  ****
  Office Manager
  Phone: ************
  Visit ** at Tactical Traps
  FAQs  |  Installation Videos  |  Quick Start Guides
  Follow **  Facebook  |   Twitter  |  Instagram

• Initial Complaint

  03/14/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On January 29th, 2023, I ordered a shelf from Tactical Traps, (Item: Patriot 35S - Original Early ******** Finish), with a hidden trap door that would conceal several firearms, build time is estimated to be 14 days. On February 27th a shipping label was created but as of March 14th *** has not receive the item for shipping.March 14th, I called support and was told that a new product would be shipped out in about a week.It supposedly takes 14 days to create the product and a new product was to be shipped in a week!I do not trust this company and simply want a refund of my purchase price.

  Business response

  03/16/2023

  Hi ****, We appreciate your business and patience in this matter. I'm sorry your order was lost in transit, we filed a claim with *** and made your order a priority pushing it to the top of our ship list. Your order has already been reshipped and is in transit, your *** tracking:
  
  ******************
  Estimated delivery
  Monday, March 20 by 7:00 P.M.
  
  Please let us know if we can be of further assistance.

  Customer response

  03/17/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  02/28/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered 12/26/22 from TacticalTraps.com and over 60 days later still waiting for something to happen. Simply says awaiting fulfillment. They responded once stating my order would ship first week of Feb. but that came and went. No order and no response. Certainly feeling like a scam. Very unhappy. Desired resolution? Ship my order or fully refund me.

  Business response

  03/02/2023

  Hi ***** - our sincere apologies, our records show that your order has already shipped. However upon tracking the shipment we can see that it did not deliver. We have started a claim with *** for the lost package and will have a replacement shipped out to you on Monday. I will also send you through private email your new *** tracking number. Thanks, ****

• Initial Complaint

  02/28/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered one shelf, unpainted, on Jan 27, 2023. Just after paying, a popup came that asked if I wanted another. I purchased another. That one came 2.5 weeks later. The first STILL has not arrived. Today is Feb. 27, 2023. Got an email saying they were behind in orders and hiring more people, yet, they are adverstising ALL over the place. On ********* on ******** everywhere.

  Business response

  03/02/2023

  Hi ******, I see that you did place two orders on the same day and one of them shipped much quicker than the other. It's possible that there was an order cancelation that allowed us to ship one item quicker than the other or that we were waiting on delivery of parts for the other. When a customer places an order for multiple units we do not hold completed units back from shipment while waiting for the rest of their order to be completed for fulfillment. Our records show that your second order was completed yesterday and that the item is now packaged and awaiting *** pickup this afternoon. An email has been sent to you with your new *** tracking number. Please let us know if we can be of further assistance. Thanks, ****

  Customer response

  03/04/2023

   I am rejecting this response because: I had to write several times and call several times. I had to file a complaint with the BBB. Yes, I received the package today, 3.4.23 after having placed it 1.27.23. I have and will continue to warn others about your lack of timeliness. None of this complaint was about the one I received 2.5 weeks after the order was placed. It was about the first order. You shouldn't be advertising all over the web for your products if you can't meet the demand. 
  
  
  

  Business response

  03/15/2023

  I'm very sorry to hear you feel that way. All of our orders are hand made to order, assembled pieces and not pre-manufactured. Our normal build time is approximately 14 to 17 business days, some items may take less production time others a bit more depending on the type of unit ordered. We also stand behind our guarantee and if a customer contacts us within 30 days of delivery because they are unsatisfied with the quality of the unit we will make it right with them. Please let us know if we can be of further assistance.

  Customer response

  03/16/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you. I detest they can get away with taking orders and not sending them out for 2 months. That isn't right. But I'm done with this company. 

• Initial Complaint

  02/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order with tactical traps on January 31, 2023 (order #*****) the amount of $378. As I had received no communication from them other than my order confirmation the same day, I contacted them after 14 business days in an attempt to determine when it will be shipping. I was told I had to wait until after 17 business days in order to get a response. Repeated attempts to contact them by phone since the 18 day **** have proved unsuccessful, as no one is answering the phone during their normal business hours and they have their closed message answering, simply repeating their normal business hours and email address. Emails have not been responded to either. Now contacting my card issuer to have the amount refunded since they obviously have no intention to respond my concerns. I suggest anyone else in the same position do the same. Tactical traps choice to be noncommunicative with clients after taking monies on a pre-order basis is inexcusable.

  Business response

  03/02/2023

  We did receive an email on 2/27/23 and we not only replied to that email within one business day, we also called and left a voice message with you. There were no messages received from the you before this date. We have since spoken on the phone and your order has been shipped per that conversation. Please let us know if there is anything else we can do to assist you.

  Customer response

  03/03/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  02/24/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  order was placed on Dec 12th. website states approximately a 14 business day turnaround. Order still has not been shipped. Email sent on Jan 31th inquiring on status of order, website states ***** hour response. Still have not received a response.

  Business response

  02/27/2023

  Hi ******, I'm very sorry but we have not received any emails from the email address you provided. We appreciate your business and patience in this matter. Your order is in transit, your *** tracking:
  
  ******************
  Estimated delivery
  Tomorrow, February 28 by 7:00 P.M.
  
  Please let us know if we can be of further assistance. Thank you, ****

• Initial Complaint

  02/17/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased this item for $216.00 + $97.00=$313.00 on December 23, 2022 and have been getting around about it being sent out.Description:TT Patriot 35S Compact (RFID) color:Unfinished Invoice Number297838 1st email said the transaction was canceled. I sent them a copy of the charges, they apologized for the mistake. 2nd email, I did ask for a refund if they could not fill the order.They said it would be sent out on February 3, 2023 through **** *** will contact you with a date and tracking number. I still have not received my product. What is the next step for me to do? I have all of my emails to and from them. As of February 16, 2023 I sent a email asking for a refund of $313.00. I have uploaded the last email. Let me know if I need to upload any more. Thank you,*********************** ******************* ************

  Business response

  03/02/2023

  Again, we sincerely apologize for the delay caused while we were awaiting parts delivery. Per your request a full refund was issued. Please let us know if we can be of further assistance.

• Initial Complaint

  02/16/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a shelf safe back in December of 2022. I still have not received my product, I can't get anyone on the phone to speak with and I have sent several emails. They answered one saying it would ship around February first but I still have not received it I am trying to get a hold of them to have them cancel that order and send me my money back. Sincerely *******************

  Business response

  02/20/2023

  Hi ****, you emailed us on 2/15/23 at 5:26 p.m., after business hours. We responded within one business day, but have not received a reply. Please email us at ********************************** or call us at *************, we are more than happy to further assist you. Best regards, ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩