ComplaintsforProperty Services Group, Inc.

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have contacted property management on numerous occasions and sent many photos that show the concern with safety of utilizing our deck. Also have hazardous raw waste from back up drainage issues that have persisted over the last 3 years unresolved. The outside of our condo unit has rotted decaying wood underneath neighboring sides deck and paint chips flaking on the entire side of house was to be taken care of last year. Other unresolved issues include disposal of a TV on the grounds still not removed and was advised a bat house would be installed because of the number of bats that habitat in the area along with the fact we had a bat enter our home 3 times in the past year.

  Business response

  08/10/2023

  Company states they need to reach out to the homeowner.

  Customer response

  08/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  **** / *********************
  

  Customer response

  08/14/2023

  This tactic has been used for the last 3 years as a way to stall ongoing issues. As tenants living in the Condo, HOA (property service group) tries to ignore whom resides instead stating that monthly fees are not as high as the newer condos next to us & therefore what is their responsibility to repair is far less important than driving around picking up tree branches.

  Business response

  08/18/2023

  With all due respect. This resident is attempting to get the *** to replace his entire deck. The deck was inspected and isn't in much worse shape than others in the property. The *** Maintenance manager has agreed that we will replace the deck floor and will have the peeling paint painted. The resident was told this would take place towards the end of summer however the tenant feels it should be done on his time. The *** has an extensive list of repair work and we try to get to every project in a timely manner as the budget allows. We don't jump just because a tenant is cursing or threatening the ***. We feel this is a frivolous complaint as the tenant has been told this work would be completed this year and the year is not over yet.

  Business response

  08/18/2023

  In most HOAs, the tenants should report repair requests to the actual owner. It's the unit owners responsibility to report concerns to the management office. All HOA concerns that this tenant has, he should report them directly to his landlord. I will be contacting the tenants landlord to inform him of this concern.

  Customer response

  08/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution. 
  
  Regards,
  
  Tori / *********************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩