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Complaint Details
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Initial Complaint
03/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On Thursday March 29th I deposited a check via the mobile app in the amount of 3,033.00. On Friday March 1st I received an email that the deposit was approved. Upon the receipt of the email I called WesBanco customer service to ask when the phone will be available after the approval of the deposit. The representative advised me that when the system updated Friday nights the funds would be available on Saturday morning. On Saturday March 2nd, the funds was available in my available balance just like the representative said. On Monday March 4th on the afternoon I started to receive notification about declining transactions. I checked my account and say I only had a little over $3. I called customer and they could not assist me and transferred me to a branch. The branch advised me that the check was placed on a 5 day hold. My issue is that no communication was sent to advise me of the hold. And the representative stated the money would be available Saturday morning which it was. The money was in my account from Saturday March 2nd to the morning of March 4th. Now my account is in the negative and I’m sure NSF are soon to come because the money was there and I began using it to pay for things.Business response
04/12/2024
Please see the attached complaint response.Initial Complaint
02/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Refund of my money if you can I have receipt saying I paid cash when I did my bank stuff looks like a pdf document. I had $6800 in August and $4000 in checking Found a PayPal pay link that had access to bank do I don't know who made this up but they defrauded me and the credit card premier bank found a 2006 paper stuck to my most recent mailBusiness response
02/14/2023
Please see the attached response.
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Contact Information
101 W Spring St
New Albany, IN 47150-3660
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.