ComplaintsforPrimeTrust Federal Credit Union
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Complaint Details
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Initial Complaint
01/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On or about December 4, 2022 my checking account was in the positive. When I look on 12/5/2022 some of my transactions have been re-ordered thus allowing for multiple overdraft fees. Currently my balance is negative $462.13, of which $364.00 are overdraft fees. I am truly negative $98. This seems to be a consistent issue with Prime Trust. I would make a debit card transaction, it would pull from my account, go back in and then a larger item would be processed first (even if the transactions were days apart from each other). I have spoken to a rep about this and she advised it was the merchants doing this. I honestly do not believe this. What I do believe is Prime Trust engages in debt sequencing to obtain the most in overdraft charges that they can.Initial Complaint
06/25/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Took jar of loose coins to PrimeTrust Federal Credit Union- $22.48 counted before leaving home- no foreign coins and just enough to keep account from overdraftng and purchase phone time for my husband to call. Was instructed to use coin counter machine with 5% fee. Started machine. It stopped 2x to return unacceptable coins. Took the foreign coins out, none of which were mine. Machine totaled $16.39 Told teller and she said we could use some of the coins. Total deposit $16.00. Called Mgr. Was told they have to go by what machine says. Told she checked machine and no obstructions. Told thee guy would be out Monday to balance machine and if any offage she would call me. So somehow I am $5.00 short and I the customer am a liar.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.