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Complaint Details
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Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Lower partial broke I have tried to call and get told oh he will call back and even sent messages to the website I need them fixed and they wont fix them said i would have to pay to get them fixed is what the receptionist said how they broke well when I was eating food they broke I tried contacting them for the last 2 months and all I get is the run around.Customer response
04/01/2024
They have called me and scheduled me a appointment April 4 at 1030 so doctor can fix the problem Sent from my iPhoneCustomer response
04/01/2024
Case ******** business has contacted me and is willing to fix the dentures Sent from my iPhoneInitial Complaint
10/19/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased partial dentures and have had several problems with them. I understand having problems but i purchased the most expensive package to try and have fewer issues. But each time i have to go in to have them "fixed" it just ends up with them grinding on them and then leaving a dry rough spot in my mouth. And having issues with the way they fit. I know they can adjust them but i didn't pay for the "best" to have them ground on and feeling like they were the cheapest. They continuously send me surveys asking if i am happy. I have filled many of them out saying i am not. Then they tell me to call a 800 number to talk to someone only for them to never answer my call. My temporary partial fit better than my permanent one.Business response
11/09/2021
The patient can call the office directly at ************ if he is still having issues. We would be happy to take a look and see what we can do. The survey's come from our home office and we don't have access to that information, I did submit a request that they not contact him any longer
Thanks
*********************
Practice Manager
Affordable Dentures
**********************************************
********** #*****
************
General NPI:1477793123
Rendering NPI:1730268814
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Contact Information
165 W University Dr
Mishawaka, IN 46545-1199
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.